Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Many Changes made to my report!
on February 4, 2019
Posted by: Marlee
from Ohio
Length of ownership:1 year or longer
Not happy with this method of finding my DNA. My first report had Iberian - 5 to 8%, Showed 3% of Eastern Europe and Native American. On the Update or Revised DNA, there was No % of Iberian, Native American or Eastern Europe, What happened to it? Now it shows a very different DNA. Senegal and Nigerian? Will not believe any future reports. I also show NO Jewish and have relatives with 40% or more..
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. The changes you described are caused by the population update we recently released. Your Ancestry Composition results were recalculated in order to receive this upgrade, so some changes are expected. Your results reflect the most up-to-date results available at this time.Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
Written by a customer while visiting 23andme.com
Customer Rating
5
MY 57-YEAR SEARCH IS OVER!!!
on February 8, 2019
Posted by: Kelli
from Hampstead, Maryland
Length of ownership:1 year or longer
I was a bit skeptical at first, but was immediately connected to a first cousin who contacted me and told me that she knew my biological parents, my dad was her favorite uncle. A second cousin reached out a few weeks later. I simply gave her my birth name. The next thing I know she left me an email saying "I FOUND YOUR BIRTH MOTHER AND SHE LIVES WITH YOUR BIOLOGICAL SISTER AND I SPOKE WITH THEM AND THEY CAN'T WAIT FOR YOUR CALL. HERE'S THE NUMBER." I called and they confirmed it's true. My birth mother and I spoke on the phone for 4 hours our first conversation after being separated 57 years ago. I am scheduled to reunite with them later this month. This DNA KIT really is LEGIT.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Too many categories
on February 10, 2019
Posted by: angryat23
very difficult to navigate through. 23&Me has too many categories. I don't understand several categories, i.e. connections. Even this page is difficult to understand, i.e. what do you mean how long have you owned this product? Absolutely hate that I chose 23&me
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
2
Excited to receive the results
on February 12, 2019
Posted by: Debz456
from Shiloh, IL
Length of ownership:1 year or longer
I was excited to receive my results in 2017 and they were in line with my research and family tree. However, 2 years later my ancestry composition has changed (without anyone notifying me of a reason) and my report now says I am 49.8% French and German when 2 years ago it said I was 15.5% French and German. Big difference! and the "new" results do not match up with my research at all! I am baffled.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. The changes you described are caused by the population update we recently released. Your Ancestry Composition results were recalculated in order to receive this upgrade, so some changes are expected. Your results reflect the most up-to-date results available at this time.Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
Written by a customer while visiting 23andme.com
Customer Rating
3
Good info
on February 23, 2019
Posted by: DMD49
from Minnesota
Length of ownership:1 year or longer
I find 23andMe to be very interesting! I love seeing more and more relatives popping up as they join. The one thing I’d like to be able to do is fill in the names of my relatives on the family tree. For example, my grandparents, parents and aunts and uncles are all deceased & cannot join 23andMe. I think it would be a very helpful cross reference tool. Thanks for listening!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing!
on February 28, 2019
Posted by: Ronda1970
from Rockford Il
Length of ownership:1 year or longer
After 48 years of not knowing I found out who my father is! I also found 2 half sisters! None of it would of been possible without 23andme!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
It is the real deal!
on March 1, 2019
Posted by: Coco615
from Hidden Valley Lake, CA
Length of ownership:3 months
When I first started this, I was overwhelmed by the many connections. I had reservations that this was real. However, when I started talking to other family members and asking who these people were on 23andMe, I found a whole story of our family I knew nothing about. So when I found my missing sisters Daughter and Granddaughter I was able to dive in with open arms, knowing this is real. My Sister is still missing and has been since 1976 but there is a beautiful lady that she gave up for adoption that I have found. For that I am forever grateful to 23andMe. After 42 years of searches and heartache, I am alive again! I am hopeful. What ever happened to my Sister will be found. I have no doubt of that now.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Good start
on March 22, 2019
Posted by: paulajoy
from Plano, Texas
Length of ownership:6 months
This was a gift to me from my children. It was a thrill to get confirmation on what I was told all my life. It was very accurate. The one disappointment, is that you have to pay more to find out the health info, which one would normally assume would be included. My kids paid a lot, for not much info, in my opinion. I am happy to share info to help others, but it would be a wonderful and fair incentive to exchange the health info, for answering research questions. I still would recommend doing this, either through 23andme or another type, but only at a discounted rate for such little info provided.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com