Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
2
Unhappy with status change!
on January 7, 2019
Posted by: warrenc52
from Hurley, ny
Length of ownership:1 year or longer
I’m very unhappy with this dna service joining forces with a pharmaceutical corporation!!!! when I did my test with them this was not the case!!!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 11, 2019
Thanks for your feedback. On July 25, 2018 23andMe announced a four-year collaboration with GlaxoSmithKline (GSK) intended to develop novel treatments and cures based on genetic insights from the consented 23andMe community. You can learn more about this collaboration here: https://mediacenter.23andme.com/press-releases/gsk-and-23andme-sign-agreement-to-leverage-genetic-insights-for-the-development-of-novel-medicines/
Participating in 23andMe’s research is always voluntary and requires customers to affirmatively consent to participate. Individuals who have consented to participate in 23andMe research will be eligible for use in this collaboration.
To review/modify your consent:
1. Click on the profile name in the upper-right corner and select Settings
2. Click Edit under Preferences
3. Click Change Consent next to Research
4. Review the consent doc and adjust your selection
Participating in 23andMe’s research is always voluntary and requires customers to affirmatively consent to participate. Individuals who have consented to participate in 23andMe research will be eligible for use in this collaboration.
To review/modify your consent:
1. Click on the profile name in the upper-right corner and select Settings
2. Click Edit under Preferences
3. Click Change Consent next to Research
4. Review the consent doc and adjust your selection
Written by a customer while visiting 23andme.com
Customer Rating
3
Its not what i expected
on January 10, 2019
Posted by: k sanhz
from los angeles
Length of ownership:1 year or longer
i log in every so often to see if results update. I expected detail like ancestry report where it details exactly where one comes from (my sister took hers there). My report on my heritage is also completely different, and mentions places not mentioned on 23 and me, so weird. Another thing i DONT LIKE although i have kindly answered and will not any more is the surveys, why am i paying to be surveyed and be part of research, should i be given an incentive to answer these questions? i know they are voluntary answers, at first i would take them out of boredom nothing to do on my phone, most questions just answering without really knowing what the question is really answering maybe expecting a scientific result, "based on your answers your gone code blah blah blah" but i got none of that. i expected at least a box that would say we found a connection historical fact, didn't get ay of that on, or at least "we found no connections to historic figures, but heres this" not excited
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
DNA showed my dads not my real dad
on January 24, 2019
Posted by: Jacq
from Arizona
Length of ownership:1 year or longer
I'm not sure how I feel about my report honestly, a part of me wishes I never knew the truth, while the other part of me is grateful to know the real truth for the sake of having my real medical history & not the medical history that I was told was mine. which was a big fat lie.
Written by a customer while visiting 23andme.com
Customer Rating
4
great medical reports
on January 29, 2019
Posted by: Sally1
from TX
Length of ownership:6 months
I bought this product but wish it had more information on ancestry.
Written by a customer while visiting 23andme.com
Customer Rating
2
Many Changes made to my report!
on February 4, 2019
Posted by: Marlee
from Ohio
Length of ownership:1 year or longer
Not happy with this method of finding my DNA. My first report had Iberian - 5 to 8%, Showed 3% of Eastern Europe and Native American. On the Update or Revised DNA, there was No % of Iberian, Native American or Eastern Europe, What happened to it? Now it shows a very different DNA. Senegal and Nigerian? Will not believe any future reports. I also show NO Jewish and have relatives with 40% or more..
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. The changes you described are caused by the population update we recently released. Your Ancestry Composition results were recalculated in order to receive this upgrade, so some changes are expected. Your results reflect the most up-to-date results available at this time.Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
Written by a customer while visiting 23andme.com
Customer Rating
5
MY 57-YEAR SEARCH IS OVER!!!
on February 8, 2019
Posted by: Kelli
from Hampstead, Maryland
Length of ownership:1 year or longer
I was a bit skeptical at first, but was immediately connected to a first cousin who contacted me and told me that she knew my biological parents, my dad was her favorite uncle. A second cousin reached out a few weeks later. I simply gave her my birth name. The next thing I know she left me an email saying "I FOUND YOUR BIRTH MOTHER AND SHE LIVES WITH YOUR BIOLOGICAL SISTER AND I SPOKE WITH THEM AND THEY CAN'T WAIT FOR YOUR CALL. HERE'S THE NUMBER." I called and they confirmed it's true. My birth mother and I spoke on the phone for 4 hours our first conversation after being separated 57 years ago. I am scheduled to reunite with them later this month. This DNA KIT really is LEGIT.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Too many categories
on February 10, 2019
Posted by: angryat23
very difficult to navigate through. 23&Me has too many categories. I don't understand several categories, i.e. connections. Even this page is difficult to understand, i.e. what do you mean how long have you owned this product? Absolutely hate that I chose 23&me
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to make our products understandable to the widest possible audience while maintaining our scientific standards. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
2
Excited to receive the results
on February 12, 2019
Posted by: Debz456
from Shiloh, IL
Length of ownership:1 year or longer
I was excited to receive my results in 2017 and they were in line with my research and family tree. However, 2 years later my ancestry composition has changed (without anyone notifying me of a reason) and my report now says I am 49.8% French and German when 2 years ago it said I was 15.5% French and German. Big difference! and the "new" results do not match up with my research at all! I am baffled.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, February 15, 2019
Thank you for your feedback. The changes you described are caused by the population update we recently released. Your Ancestry Composition results were recalculated in order to receive this upgrade, so some changes are expected. Your results reflect the most up-to-date results available at this time.Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
You can read more about this update on our blog here: https://blog.23andme.com/ancestry/23andme-revs-ancestry-composition-feature/
Written by a customer while visiting 23andme.com