Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4
Adoption
on October 20, 2018
Posted by: Anonymous
from Clarksburg Maryland
Length of ownership:1 year or longer
Really wish there was a better to understand the “mother side / father side of blood relation for adopted children
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Deeply Disappointed
on October 22, 2018
Posted by: Max S
from Pittsburgh, PA
Length of ownership:6 months
I was deeply disappointed with my 23andme genetic test. I was hoping to find out some relevant history about my ancestors--where they came from, when they immigrated, what my family tree looks like, what health information can be gleaned from my genes. My test revealed none of this. All I found out was that I'm mostly eastern European and Jewish, information that I knew already. I learned nothing about my health except for useless nuggets of infotainment, like "You're 10% more likely than other 23andme users to be able to roll your tongue." After two months of waiting, dozens and dozens of surveys filled out, all I got was money down the drain. This genetic test is absolutely worthless.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 26, 2018
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 90+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
23andMe offers one of the most comprehensive analyses of your DNA ancestry. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 45 populations worldwide. You can also find out about your maternal and paternal lines and your neanderthal percentage. Additionally, customers can connect with friends and family members to share and compare reports.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
23andMe offers one of the most comprehensive analyses of your DNA ancestry. Our Ancestry Composition report will tell you what percent of your DNA comes from each of 45 populations worldwide. You can also find out about your maternal and paternal lines and your neanderthal percentage. Additionally, customers can connect with friends and family members to share and compare reports.
Written by a customer while visiting 23andme.com
Customer Rating
1
not impessed
on October 22, 2018
Posted by: edwardk
from Syracuse NY
Length of ownership:3 months
too technical and very little information for the cost. Basically I know I am of European decent. Wow! No trait or health info I could find in a complicated report.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 26, 2018
Thank you for your feedback. Based on your review, it sounds like you purchased our Ancestry Service.
23andMe offers two services: our Health + Ancestry Service and our Ancestry Service. Both services require submitting a saliva sample using our saliva collection kit that you send to the lab for analysis.
Our Health + Ancestry Service examines your genes to tell you about your Ancestry, Carrier Status, Genetic Health Risk, Wellness and Traits. We analyze, compile and distill the information extracted from your DNA into 90+ reports you can access online and share with family and friends.
Our Ancestry Service helps you understand who you are, where you came from and your family story. We analyze, compile and distill your DNA information into reports on your Ancestry Composition, Haplogroups, Neanderthal Ancestry and provide a DNA Relatives tool to enable you to connect with people who share DNA with you.
You can compare our different service types here: https://www.23andme.com/compare-dna-tests
23andMe offers two services: our Health + Ancestry Service and our Ancestry Service. Both services require submitting a saliva sample using our saliva collection kit that you send to the lab for analysis.
Our Health + Ancestry Service examines your genes to tell you about your Ancestry, Carrier Status, Genetic Health Risk, Wellness and Traits. We analyze, compile and distill the information extracted from your DNA into 90+ reports you can access online and share with family and friends.
Our Ancestry Service helps you understand who you are, where you came from and your family story. We analyze, compile and distill your DNA information into reports on your Ancestry Composition, Haplogroups, Neanderthal Ancestry and provide a DNA Relatives tool to enable you to connect with people who share DNA with you.
You can compare our different service types here: https://www.23andme.com/compare-dna-tests
Written by a customer while visiting 23andme.com
Customer Rating
3
Really amazing but...
on October 29, 2018
Posted by: Nikki G
from Oregon
Length of ownership:3 months
There should be more information with how to research ancestry. It is extremely frustrating only have tool to do so. The product did do exactly what was advertised.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Unhappy with status change!
on January 7, 2019
Posted by: warrenc52
from Hurley, ny
Length of ownership:1 year or longer
I’m very unhappy with this dna service joining forces with a pharmaceutical corporation!!!! when I did my test with them this was not the case!!!!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 11, 2019
Thanks for your feedback. On July 25, 2018 23andMe announced a four-year collaboration with GlaxoSmithKline (GSK) intended to develop novel treatments and cures based on genetic insights from the consented 23andMe community. You can learn more about this collaboration here: https://mediacenter.23andme.com/press-releases/gsk-and-23andme-sign-agreement-to-leverage-genetic-insights-for-the-development-of-novel-medicines/
Participating in 23andMe’s research is always voluntary and requires customers to affirmatively consent to participate. Individuals who have consented to participate in 23andMe research will be eligible for use in this collaboration.
To review/modify your consent:
1. Click on the profile name in the upper-right corner and select Settings
2. Click Edit under Preferences
3. Click Change Consent next to Research
4. Review the consent doc and adjust your selection
Participating in 23andMe’s research is always voluntary and requires customers to affirmatively consent to participate. Individuals who have consented to participate in 23andMe research will be eligible for use in this collaboration.
To review/modify your consent:
1. Click on the profile name in the upper-right corner and select Settings
2. Click Edit under Preferences
3. Click Change Consent next to Research
4. Review the consent doc and adjust your selection
Written by a customer while visiting 23andme.com
Customer Rating
3
Its not what i expected
on January 10, 2019
Posted by: k sanhz
from los angeles
Length of ownership:1 year or longer
i log in every so often to see if results update. I expected detail like ancestry report where it details exactly where one comes from (my sister took hers there). My report on my heritage is also completely different, and mentions places not mentioned on 23 and me, so weird. Another thing i DONT LIKE although i have kindly answered and will not any more is the surveys, why am i paying to be surveyed and be part of research, should i be given an incentive to answer these questions? i know they are voluntary answers, at first i would take them out of boredom nothing to do on my phone, most questions just answering without really knowing what the question is really answering maybe expecting a scientific result, "based on your answers your gone code blah blah blah" but i got none of that. i expected at least a box that would say we found a connection historical fact, didn't get ay of that on, or at least "we found no connections to historic figures, but heres this" not excited
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
3
DNA showed my dads not my real dad
on January 24, 2019
Posted by: Jacq
from Arizona
Length of ownership:1 year or longer
I'm not sure how I feel about my report honestly, a part of me wishes I never knew the truth, while the other part of me is grateful to know the real truth for the sake of having my real medical history & not the medical history that I was told was mine. which was a big fat lie.
Written by a customer while visiting 23andme.com
Customer Rating
4
great medical reports
on January 29, 2019
Posted by: Sally1
from TX
Length of ownership:6 months
I bought this product but wish it had more information on ancestry.
Written by a customer while visiting 23andme.com