Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,677 Reviews)
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product.
(
3,935 out of
5,411)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
GOOD LUCK NAVIGATING SITE
on September 13, 2018
Posted by: Anonymous
from PA
Length of ownership:6 months
At first I was excited to explore my DNA good luck trying to navigate the site and connect. Way over complicated way to confusing to try to even figure the site out. My jounery ended with my results. Who ever made this site def over thought it. Maybe a button to find relives like a flow chart to follow at a glance or some easier way to manage connections. Cant even figure this site out and they keep asking me to upgrade for something that 23 and me does not even make easy to explore. 23 make it easy for the rest of the people or I predict failure.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 14, 2018
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to improve usability and customer satisfaction. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
4
Sibling percentage
on September 15, 2018
Posted by: Anonymous
from Sterling, IL
Length of ownership:1 year or longer
Why don't you include siblings in the shared DNA list?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Interesting health and ancestry information
on September 17, 2018
Posted by: Marina G
from California
Length of ownership:6 months
I purchased a couple months ago, I was excited to find out about my ancestry and background. Very informative and split off in sections that makes it easy to find info. I also enjoy the surveys and being able to contribute to research.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Needs Work Overall
on September 28, 2018
Posted by: navyvet
Length of ownership:3 months
Although there is much information based on scientific data, my results have changed over the last months, deleting and changing percentages, populations and even countries of origin. They need to be more accurate than this for the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
1
Not so specific
on October 3, 2018
Posted by: 123amy
from Florida
Length of ownership:1 year or longer
I was incredibly disappointed in the results. I appreciate that this DNA testing service offers a lot of information on your health and the specifics of your genes (what your paternal/maternal haplogroups are etc.) BUT I'm really upset that it's so Eurocentric. It's able to distinguish the ancestry of individuals from Poland, France, Spain, Italy, the Netherlands and yet it literally categorizes Bangladesh, India, Pakistan, Afghanistan, Nepal, and Bhutan into ONE region -- "Broadly South Asian." Moreover, a lot of the other services just don't pertain to me since I'm "100% Broadly South Asian" and there's nothing else I can do with that information. Super disappointing, was not worth the money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, October 5, 2018
Thank you for your feedback. Ancestry Composition previously assigned results based on your genetic similarity to our 31 population labels and 121 recent ancestor locations. As a result of a new population update we recently released, Ancestry Composition will be comparing your results to a total of 160 regions worldwide, now including 13 total populations in the Sub-Saharan African region and 14 total populations in the East Asian region.
Your results reflect the most up-to-date results available at this time. Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
You can learn more about this population update on our blog here: https://blog.23andme.com/ancestry/new-african-east-asian-details-in-23andmes-latest-ancestry-composition-update/
Your results reflect the most up-to-date results available at this time. Ancestry Composition is a living analysis, and customers should expect the results to continue to update as we make changes to the feature.
You can learn more about this population update on our blog here: https://blog.23andme.com/ancestry/new-african-east-asian-details-in-23andmes-latest-ancestry-composition-update/
Written by a customer while visiting 23andme.com
Customer Rating
4
DNA Results
on October 5, 2018
Posted by: Vmitch
from Ohio
Length of ownership:1 year or longer
This whole process has been enlightening. I now have DNA proof of who I am related to on my biological fathers side. On the down side they don't want to know anything about me..which is ok. They are just learning I exist and I am 67 years old.
The health report is reassuring as well. Knowing health issues that will help my children in the future.
The health report is reassuring as well. Knowing health issues that will help my children in the future.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Enjoy the questions
on October 5, 2018
Posted by: Great Dane
from Tucson, AZ
Length of ownership:1 year or longer
I like some of the questions they ask. Makes me consider things I hadn't considered. Good mental exercise.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
DNA varient
on October 5, 2018
Posted by: SkyMyst
from MD
Length of ownership:3 months
I have the ABCC11 varient and it was not mentioned that Native Americans also have this varient. I have traced my ancestry at another site and found that my 7th great grandmother was Cherokee. I must have gotten this trait from her.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com