Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,673 Reviews)
Rating breakdown 5,673 reviews
5 Stars
3,015
4 Stars
786
3 Stars
552
2 Stars
402
1 Star
918
73%of customers recommend this product.
(
3,933 out of
5,407)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
The Unkown..
on August 30, 2018
Posted by: jake980
from Albuquerque, NM
Length of ownership:6 months
I never knew my fathers father and know nothing about his family..I was curious about my fathers father and that is the reason I started the search..We know who he was but never ever met. 23 and me has not really answered any of those questions but has answered others..
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Great product and research
on August 30, 2018
Posted by: Anonymous
from Sanford FL
Length of ownership:1 year or longer
I like that all of my information is available to me with no additional costs
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Insightful!
on August 31, 2018
Posted by: Familyfocus
from United States
Length of ownership:6 months
This is my second dna test. Out of the two this one is my favorite. Easy to understand and apply ancestry to family knowledge.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
It has been an interesting ride
on September 12, 2018
Posted by: A plaid cat
from California
Length of ownership:1 year or longer
Although it can be difficult to get suggested relatives to divulge much, I located some distant cousins who were eager to correspond. Loading my results into GedMatch provided more matches, but I barely understand it. Nonetheless, I think this was a worthwhile purchase.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
GOOD LUCK NAVIGATING SITE
on September 13, 2018
Posted by: Anonymous
from PA
Length of ownership:6 months
At first I was excited to explore my DNA good luck trying to navigate the site and connect. Way over complicated way to confusing to try to even figure the site out. My jounery ended with my results. Who ever made this site def over thought it. Maybe a button to find relives like a flow chart to follow at a glance or some easier way to manage connections. Cant even figure this site out and they keep asking me to upgrade for something that 23 and me does not even make easy to explore. 23 make it easy for the rest of the people or I predict failure.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, September 14, 2018
Thank you for your feedback. We have implemented an ongoing quality review process and are actively taking steps to improve usability and customer satisfaction. In the meantime, we have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/hc/en-us
Written by a customer while visiting 23andme.com
Customer Rating
4
Sibling percentage
on September 15, 2018
Posted by: Anonymous
from Sterling, IL
Length of ownership:1 year or longer
Why don't you include siblings in the shared DNA list?
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Interesting health and ancestry information
on September 17, 2018
Posted by: Marina G
from California
Length of ownership:6 months
I purchased a couple months ago, I was excited to find out about my ancestry and background. Very informative and split off in sections that makes it easy to find info. I also enjoy the surveys and being able to contribute to research.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
3
Needs Work Overall
on September 28, 2018
Posted by: navyvet
Length of ownership:3 months
Although there is much information based on scientific data, my results have changed over the last months, deleting and changing percentages, populations and even countries of origin. They need to be more accurate than this for the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com