Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8 out of 5
3.8
(5,677 Reviews)
Open Ratings Snapshot
Rating breakdown 5,677 reviews
5 Stars
3,017
4 Stars
786
3 Stars
552
2 Stars
403
1 Star
919
73%of customers recommend this product. 
(
3,935 out of 5,411
)
Best Buy Privacy Policy
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
4 out of 5
4
exponential pricing with evolving data for DNA
on July 4, 2018
Posted by: itsMe
from Coalville, UT
Length of ownership:1 year or longer
Everything is phenomenal, reports and all data keep revolutionizing how people understand their book of life, protein synthesis and disease. However minus the one start for removing integration of having the ability to share with others family linage, especially if they were unable to purchase these kits...
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Love
on July 6, 2018
Posted by: CBGR17
from Sand Springs, OK
Length of ownership:1 year or longer
I have enjoyed this service since I received it as a Christmas gift from my husband. I excited to see all the people I am related to and talked to a few of them. I like how they find new information and improve on the information they already have.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
my results
on July 8, 2018
Posted by: Anonymous
from Illinois
Length of ownership:6 months
was NOT happy with results of my 'testing'. it was too generic and didnt tell me any more than i already knew from doing genealogy data gatherings. it ASKS too many questions instead of giving me information.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareJuly 11, 2018
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.

You can preview a full list of available reports here: https://www.23andme.com/dna-reports-list/

While there is a short ethnicity questionnaire that is associated with your profile information, these answers are not used to generate your ancestry results.

The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Participation in surveys is completely voluntary. Choosing not to participate will not affect your genetic data.
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Incredible features!
on July 12, 2018
Posted by: Madeline
from New York
Length of ownership:1 year or longer
More than a year ago my DNA results came in and with it unlocked a number of mysteries of previous generations. Using the actual segment matching feature, I was able to determine a number of my DNA relatives common ancester...as far back as the 1700's! I matched another 23andMe subscriber on .26% DNA and was able to unlock his biologic roots. There is so much information that can be
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
More genealogy,less health,please!
on July 15, 2018
Posted by: Moonlight
from Upstate N.Y.
Length of ownership:6 months
23 and Me concentrates too much on health issues. I want genealogy info.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareJuly 20, 2018
Thank you for your feedback. In addition to health-related reports, the 23andMe Service offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.

You can view the reports included in our service here: https://www.23andme.com/dna-reports-list/
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Great for Adoptees
on July 16, 2018
Posted by: Becca2685
from New Orleans, LA
Length of ownership:1 year or longer
I love this product. I was adopted and knew nothing about where I came from. I was able to find out my history and makeup, and after 33 years I was able to meet my birth mother through this site.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1 out of 5
1
Not thrilled
on July 17, 2018
Posted by: mariah
Length of ownership:6 months
I was not happy with 23 and Me because you can't print out the information like other DNA sites. Now I have deleted it and cannot get it back.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer CareJuly 20, 2018
Thank you for your feedback. You can print optimized versions of all your 23andMe reports. To print your individual reports, log into your account, and look for the green "Print" button in the top right corner of any report. To print the Report Summary, navigate to the "All Reports" page in your account and click the green "Report Summary" button in the top right corner of your list of reports.
Written by a customer while visiting 23andme.com
Customer Rating
5 out of 5
5
Found a Sister
on July 21, 2018
Posted by: Sherry1946
from Eugene, OR
Length of ownership:1 year or longer
Through this service another person found me and let me know that her niece is potentially my 1/2 sister, and indeed, she is.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
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