Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
5
very enlightening
on April 7, 2018
Posted by: Franer
from Muskegon, MI, USA
Length of ownership:3 months
very intresting and puts the right meaning behind its a small world after all!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Questionable Results
on April 9, 2018
Posted by: Vern47
from Minneapolis, MN, USA
Length of ownership:6 months
I received a history of my last name and a week later, the DNA results correlated with the name history that had been previously provided. The results did not correlate with what I know of my family history. I submitted a DNA sample to a competitor and the results I had gotten from them correlated with the family history that I was aware of. I don't think that 23 & Me actually performed the DNA testing, but simply game me results that were related to the name history.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 11, 2018
Thank you for your feedback. The data that we report is strictly genetic information regarding your genotype (e.g. the A’s, T’s, C’s, and G’s at particular locations in your genome), generated through the processing of your saliva by 23andMe. Your profile name does not affect your DNA analysis or results and can be updated at any time.
Our Ancestry Composition report assigns results based on your genetic similarity to our 31 populations worldwide. These populations refer to genetically similar groups, rather than nationalities. If you do not see ancestry that you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
Our Ancestry Composition report assigns results based on your genetic similarity to our 31 populations worldwide. These populations refer to genetically similar groups, rather than nationalities. If you do not see ancestry that you expected, this is because you more closely resembled our other reference populations genetically. Keep in mind that you randomly inherit 50% of your DNA from each of your parents. For this reason, your ancestry assignments may vary depending on which DNA segments you inherited from each parent.
Written by a customer while visiting 23andme.com
Customer Rating
5
Amazing!
on April 10, 2018
Posted by: Diet_Plan
from California, USA
Length of ownership:1 year or longer
My parents shared a common great-grandmother. I was impressed that 23andMe identified my first cousin on my mother's side under my profile. However, I was really amazed that 23andMe identified this same cousin on my dad's profile as a 5th or 6th cousin. 23andMe picked up genetic information from this common great grandmother even though this was my maternal cousin.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Fun for the family
on April 11, 2018
Posted by: Sami
from Illinois, USA
Length of ownership:1 year or longer
Our experience with 23 and me has been wonderful for our family . We have enjoyed finding out about our heritage . Highly recommendable!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Still Pondering
on April 11, 2018
Posted by: All In
from Los Angeles, CA, USA
Length of ownership:3 months
Having blood relatives also tested and sharing data, has really made this interesting.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
I like the adding of new features
on April 16, 2018
Posted by: Anonymous
from Orlando, Fl
Length of ownership:1 year or longer
the fact that new features and analyses keep being added increases my interest
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
23&Me made a fool out of me
on April 17, 2018
Posted by: SarahSsS
from Oregon, Medford
Length of ownership:6 months
I'm very upset. My original results said that I had Native American ancestry, and 21% Scandinavian. Now my updated results say I have no Native American ancestry and that I'm 31% Scandinavian. What the heck?! I'm very let down by the results. Why did I believe any of this in the first place?!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2018
Thanks for your feedback. Your Ancestry Composition is a living analysis. Using thousands of reference individuals, we are able to continually evolve and improve your results.
As we update our reference data, it will not be uncommon to see slight shifts in your Ancestry Composition. Connecting a biological parent or child to your own 23andMe profile will also allow your Ancestry Composition results to update and reflect this additional genetic information.
If you have additional questions about your results, please contact Customer Care by submitting a request here: https://23and.me/CCRequest.
As we update our reference data, it will not be uncommon to see slight shifts in your Ancestry Composition. Connecting a biological parent or child to your own 23andMe profile will also allow your Ancestry Composition results to update and reflect this additional genetic information.
If you have additional questions about your results, please contact Customer Care by submitting a request here: https://23and.me/CCRequest.
Written by a customer while visiting 23andme.com
Customer Rating
5
Intriguing
on April 20, 2018
Posted by: GuppyGuy
from Myrtle Beach, SC
Length of ownership:6 months
My genetic makeup according to 23andMe matched up really well with my family tree.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com