Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Dissapointed
on March 26, 2017
Posted by: Debbieooo
from Pleasanton, CA, United States
Length of ownership:1 month
I was very disappointed with the outcome I was sent. Very vague. Not worth the money.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 29, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Lack of useful information.
on April 3, 2017
Posted by: Gina2010
from USA
Length of ownership:1 month
I paid for this report expecting to get information on the likelihood in devoloping serious genetic diseases like diabetes, Parkinson's, Alzheimer's, etc. I never received this information but my friend in Canada got it. It looks like they don't provide everything to some countries like USA. Instead they tell me what color my skin and eyes are which I already know. Just a waste of money for this. Very disappointed.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 5, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
We are working hard to be able to add reports on genetic risk for various health conditions. At this time, we only provide the following reports: https://www.23andme.com/dna-health-ancestry/
23andMe will continue to seek FDA authorization to offer new reports.
We are working hard to be able to add reports on genetic risk for various health conditions. At this time, we only provide the following reports: https://www.23andme.com/dna-health-ancestry/
23andMe will continue to seek FDA authorization to offer new reports.
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of money
on April 8, 2017
Posted by: Donna555
from Orlando, FL, United States
Length of ownership:1 month
I thought this was Really DNA based. What it feels like is the take the DNA and by having so many people participate they start drawing potential conclusions based on all the data. Telling me I have a 52% versus 48% chance of having a characteristic is a compelling result.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 12, 2017
Thank you for the feedback. Providing each and every one of our customers with accurate data is 23andMe's number one priority. We have several quality control steps during the processing and loading of your data and we are confident in the data that we returned to you.
Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Read more at http://blog.23andme.com/23andme-and-you/23andme-how-to/the-new-23andme-experience-a-look-at-our-trait-reports/#frRJgdOBi5DI64Ey.99
Most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Read more at http://blog.23andme.com/23andme-and-you/23andme-how-to/the-new-23andme-experience-a-look-at-our-trait-reports/#frRJgdOBi5DI64Ey.99
Written by a customer while visiting 23andme.com
Customer Rating
1
No comments.
on April 15, 2017
Posted by: Seac
from Louisiana
Length of ownership:3 months
I do not like the way this was handled.........I don't like the results..........this was given to me as a gift. I would not waste my time or money on it.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, April 19, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 75+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
If you have questions about your results, you can contact our Customer Care team here: http://23me.co/23andMeCC
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
If you have questions about your results, you can contact our Customer Care team here: http://23me.co/23andMeCC
Written by a customer while visiting 23andme.com
Customer Rating
4
Adoptee finds a Family Link
on May 21, 2017
Posted by: Allison J
from Pensacola, FL, United States
Length of ownership:1 month
Being adopted, I never expected that a DNA link to my biological family would show up...figuring that was too good to be true. A 2nd cousin was able to provide enough information so I have 2 names that may be my biological mother. Unfortunately both sisters are passed away, but seeing photos of my 2nd cousin started the fire to research for siblings! I will respect their privacy but hope we can connect. Mission accomplished, I'm Irish and there's more family out there...somewhere close!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Scientifically Enlightening
on October 3, 2017
Posted by: Stef
from San Diego, CA, United States
Length of ownership:1 month
I was looking for genetic, and wellness information, being I was adopted, and had no idea of my genetic background (thinking I was Irish, or German all along), this proved enlightening to discover more about my ancestry (I am Balkan, and Italian), though the real surprise was when I found a half brother on this site, that which linked me to finding my biological father (after 48 years), and discovering he is still alive as he is 82. My mother has not been discovered yet. I additionally discovered through my father I have 6 half-siblings. First and foremost I had to thanked him for my DNA, being I am still very young-looking, healthy, and not a carrier for any disease, and his reply was "we have good livers in this family and longevity is on our side".
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
Found my biological family
on October 19, 2017
Posted by: ArcherSeven
from St. Louis, MO, United States
Length of ownership:3 months
I've been very happy with 23 and me, the information they provide is useful and it's surprising to me both what it can and cannot tell about you. Mostly, though, it helped me find my biological father, who put me in touch with most of the rest of my biological family, so... very hard to complain.
Answering their research questions, it can get a bit tiring having to answer "not sure" to so many questions because... I've only just met by biological family and don't know much about them. I also stalled on giving them permission to add me to some research because their policies don't give you much control or information of what to do with your information. It's optional to participate, but I'd like to be able to do so with a bit more control of my data.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
4
IMPORTANT aspects of knowing oneself.
on October 22, 2017
Posted by: Ambd
from Tennessee, United States
Length of ownership:1 year or longer
Most of my life I have not known very much about my biological family. It has been very important and satisfying to learn information that I might have never known without 23&Me. Sometimes confusing because there are things I used to be able to do in my youth but cannot now so not always sure what an accurate answer might be. To learn pieces of the puzzle of who I am and where I came from has been priceless. Thank you.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com