Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,662 Reviews)
Rating breakdown 5,662 reviews
5 Stars
3,009
4 Stars
786
3 Stars
552
2 Stars
401
1 Star
914
73%of customers recommend this product.
(
3,926 out of
5,399)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Information not conclusive.
on December 11, 2016
Posted by: Louise257
from Atlanta GA
Length of ownership:3 months
I would not recommend purchasing this kit. I do not think they have enough data points to draw any conclusions. My results did not reveal any helpful information considering the price they charge.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, December 14, 2016
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In terms of no "conclusions" in your Trait reports, keep in mind that most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
In terms of no "conclusions" in your Trait reports, keep in mind that most human traits are complex, meaning they are not determined by a single factor. Even when we find genetic factors that have a large effect on a trait, they still explain only a portion of it. This means that we can only determine the likelihood of having that trait. That means there is still the chance of not having that trait.
Many other factors influence traits, including your ancestry, other genes, and other non-genetic factors. That’s why we also include a section in each report that talks about some of these other factors. The results are based only on specific genetic factors that we know about now, but our predictions may get better as we learn more.
Written by a customer while visiting 23andme.com
Customer Rating
5
Understanding More About Me
on December 19, 2016
Posted by: Hannah
from Nevada, United States
Length of ownership:3 months
I signed up for 23andMe as a project through the local hospital they gave away 5,000 kits for free as a part of a health study of our state. I figured I can help out my state a little bit and I can find out a lot more about me. I'm adopted and even though you can tell physically that I'm African-American and Caucasian knowing what the Caucasian and what the African parts are important to me. Understanding what part of Africa my ancestors came from and what part of Europe my Caucasian side came from was something I always longed to understand. I finally have those answers and so many more. I've learned about myself and why I am the way I am, why I look the way I look, and more. I also hope that eventually my 23andMe results will connect me to other family members that I have that would be the biggest reward of all.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
love it
on December 20, 2016
Posted by: cat1
from Freeport, NY, United States
Length of ownership:1 month
This was a gift from my family....I am adopted and after all these years I am finding things out about my blood line. Amazing!!!!!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Highly overpriced
on January 3, 2017
Posted by: NKaul
Length of ownership:1 month
Bought the kit a month ago. The report came in fairly quickly, however,the genetic information was fairly generic and I felt that the product was highly overpriced for the level of information it provides.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, January 18, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
You can preview a full list of available reports here: https://www.23andme.com/dna-health-ancestry/
Written by a customer while visiting 23andme.com
Customer Rating
2
Underwelming Results and Generic reports
on February 25, 2017
Posted by: WPSK
from Midwest America
Length of ownership:3 months
Not worth the cost for the results. I already knew my ancestors were from Eastern Europe. Too generic.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care , March 1, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. We provide you with one of the most detailed ancestry composition reports on the market today. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage.
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
The population labels in Ancestry Composition refer to genetically similar groups, rather than nationalities. In general, we sought to make the populations as small as possible, subject to the constraint of being able to distinguish between them. Populations may be inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart.
You can read about the population selection process in more detail in the corresponding section of the Ancestry Composition Guide:
https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
1
Don't do it
on February 25, 2017
Posted by: Badchoice
from Arkansas, United States
Length of ownership:1 month
Little information provided. I could have googled more!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
1
Not worth the price charged
on March 9, 2017
Posted by: tom md
from San Francisco, CA, United States
Length of ownership:3 months
the information provided is vague and of little or no benefit, I could have given the same info to someone by looking at them and asking a couple of simple questions. Not worth the price you charged.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Keep in mind that each health, trait and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
5
I had no idea of my background
on March 14, 2017
Posted by: MaryC714
from Asheville, NC, United States
Length of ownership:3 months
I just found out I am 65% British and Irish! My grandmother was adopted and I barely knew my dad's family. St Patty's Day will be a little more fun this year!
I would recommend this to a friend!
Written by a customer while visiting 23andme.com