Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
1
Poor Ancestry information
on March 13, 2017
Posted by: clwak
Length of ownership:1 year or longer
I am European. I did not need to pay a $100 to know that.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. 23andMe offers one of the most comprehensive analyses of your DNA ancestry. You can find out about your ancestral origins, what percent of your DNA comes from populations around the world, your maternal and paternal lines and your neanderthal percentage. In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
To view a full list of the reference populations, please click the blue "See all 31 tested populations" link under your Ancestry Composition results.
Written by a customer while visiting 23andme.com
Customer Rating
5
Simple to do with understandable reports
on March 13, 2017
Posted by: CaptDave
from Florida, USA
Length of ownership:3 months
I was not totally surprised at the results because I had a reasonably good idea of my background. I was a little surprised to discover Finnish, Scandinavian and Iberian elements. The simplicity of the report makes it very informative and easy to understand. It feels good to know my genetic makeup.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
waste of money
on March 13, 2017
Posted by: geevee
from Houston, TX, United States
Length of ownership:3 months
results were too generic fits most people in us wanted specific results of my background African American, American Indian etc
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 17, 2017
Thank you for your feedback. Our Ancestry Composition report tells you what percent of your DNA comes from each of 31 populations worldwide. The analysis includes DNA you received from all of your ancestors, on both sides of your family. Some populations are inherently difficult to distinguish because of historical mixing, or we might not have had enough data to tell them apart. In these cases, your expected ancestry may actually be included in the broadly assigned ancestry for that region. The Broadly Assigned label is assigned when a piece of DNA can be found with some frequency in multiple regions.
For more information regarding Ancestry Composition, please visit the following help articles:
- customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
- customercare.23andme.com/hc/articles/212186038-Broadly-assigned-and-Unassigned-ancestry
- https://www.23andme.com/ancestry_composition_guide/
For more information regarding Ancestry Composition, please visit the following help articles:
- customercare.23andme.com/hc/articles/212861527-Ancestry-Composition-Basics
- customercare.23andme.com/hc/articles/212186038-Broadly-assigned-and-Unassigned-ancestry
- https://www.23andme.com/ancestry_composition_guide/
Written by a customer while visiting 23andme.com
Customer Rating
5
So much information
on March 14, 2017
Posted by: Newt
from Middletown, DE, United States
Length of ownership:3 months
This product and information is really priceless. I am thrilled to discover where my ancestors were located. The information is extensive, and lets me learn much more that just a country or geographic area. I am more than pleased with the information.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
Clarified our heritage
on March 16, 2017
Posted by: applefarmer
from Maine, United States
Length of ownership:1 month
Clarified that we are of English heritage, not French. We came from the Isle of Jersey in the mid 1700's which has been under control by either England or France during its history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
23andme is an Excellent product & process!!!
on March 16, 2017
Posted by: Alfiejon
from Cheverly, MD, United States
Length of ownership:1 week
I think the whole process from the packaging, to the receipt of the end-product (the DNA results) was well-thought out & orchestrated. I very much appreciated the timely updates on the status of the DNA testing and interesting facts collected from the overall DNA testing of a larger & diverse population .
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
2
Poorly done
on March 18, 2017
Posted by: Fjt45
from San Diego, CA, United States
Length of ownership:3 months
My children purchased this for me. I've seen other similarly priced kits from other vendors. 23 is the least interesting. Poor graphics, too much up selling, skimpy information.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 22, 2017
Thank you for your feedback. 23andMe currently offers two services: Health + Ancestry, and Ancestry. For $199 plus shipping, our Health + Ancestry Service includes access to over 60 reports on health, traits, and ancestry. For $99 plus shipping, our Ancestry Service provides access to our ancestry reports and tools which include: Ancestry Composition, DNA Relatives, Haplogroups, Neanderthal Ancestry, and our DNA comparison tools.
You can compare our different service types here: https://www.23andme.com/compare-dna-tests
We do appreciate your constructive comments and have an ongoing improvement process and are committed to addressing customer feedback.
You can compare our different service types here: https://www.23andme.com/compare-dna-tests
We do appreciate your constructive comments and have an ongoing improvement process and are committed to addressing customer feedback.
Written by a customer while visiting 23andme.com
Customer Rating
5
My interest in past generations.
on March 18, 2017
Posted by: pitsy
from pollock, la.
Length of ownership:3 months
Enjoyed so much about finding where my ancestors lived so long ago.. Also very beneficial about my health, and many others enlightments.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com