Customer reviews from 23andme.com
23andMe - Personal Genetic Service - Saliva Collection Kit
Average customer rating
3.8
(5,679 Reviews)
Rating breakdown 5,679 reviews
5 Stars
3,017
4 Stars
786
3 Stars
553
2 Stars
403
1 Star
920
73%of customers recommend this product.
(
3,935 out of
5,412)
Customer Reviews for 23andMe - Personal Genetic Service - Saliva Collection Kit
Customer Rating
3
Confirmed what I already suspected re ancestry.
on February 27, 2017
Posted by: Gpal
from Yardley, PA, United States
Length of ownership:3 months
No other info re genetic traits was provided without more requests for money
No, I would not recommend this to a friend.
Written by a customer while visiting 23andme.com
Customer Rating
2
Add Additional Feature
on February 27, 2017
Posted by: Anonymous
from Manchester, NJ
Length of ownership:3 months
I got the sampling as a gift. So I wasn't sure what to expect from the results. There didn't appear to be any surprises in my results. I found the reporting of the findings to be difficult to interpret for the average consumer. Perhaps it exists in the reporting but if not, I would suggest adding a easy to understand narrative that translates the results so they are fully understandable by a individual with a 8th grade education.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. Each ancestry, health, trait, and wellness report includes a Scientific Details tab that includes more detailed information.
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
We also have several tutorials and FAQs listed in our Help Center: https://customercare.23andme.com/
Written by a customer while visiting 23andme.com
Customer Rating
2
Future Health Of A 9-11 Responder Survivor
on February 27, 2017
Posted by: Ronny
from Long Island NY USA
Length of ownership:3 months
I bought it to think I would get some hard facts about my future heath.I want to be proactive with my World Trade Center Health Program to prevent any deseases I might be prone to.My family and I worry about my future health and I wanted to know if I'm more likely to get a certain desease and to be able to prevent it or control it.I didn't get any information about my future health rather possible color my eyes,ear wax content and curly or straight hair.I was a bit disappointed in that area.I did like knowing where my ancestry was from.I wish there was more health related tests.
I would recommend this to a friend!
Response from 23andme.comBy Customer Care, March 1, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service provides both health and ancestry information in a single service for a single price and is the first and only genetic service available directly to you that includes reports that meet FDA standards. You receive 65+ personalized genetic reports to help you understand what your DNA says about your health, traits and ancestry.
We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
We are working hard to meet your expectations on the types of reports we offer. In the future, we hope to offer reports about genetic risk for serious health conditions.
Written by a customer while visiting 23andme.com
Customer Rating
5
Great
on February 28, 2017
Posted by: Anonymous
from Tucson, AZ, United States
Length of ownership:1 month
Been waiting 50 years to find out who I am.I am so happy now
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
False
on March 1, 2017
Posted by: Cannicole
Length of ownership:1 month
Information doesn't seem to be accurate. It wasn't easy to use and I am feeling as if I wasn't my money!
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Providing each and every one of our customers with accurate data is a top priority for 23andMe. We'd like to look further into this. An agent from our Customer Care Team will follow up with you shortly via email.
Written by a customer while visiting 23andme.com
Customer Rating
4
Ancestry good, medical OK.
on March 2, 2017
Posted by: RC80
Length of ownership:1 week
My only reason for doing this was to find out about my MTHFR gene. After a lot of internet research and scrolling thru the raw data, I THINK I have an answer. It should have been simple. Even if 23 doesn't ROUTINELY conclude anything about MTHFR from its raw data, there should have been, even still BE, a way for me to explicitly ask for this. I wish I had used some other company, because I didn't get what I thought I was paying for.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
5
best one
on March 2, 2017
Posted by: printer
from Fla, United States
Length of ownership:1 year or longer
this is the third testing site I have used. Starting in 2005. By far the most comprehensive and accurate results yet. Matches all family history.
I would recommend this to a friend!
Written by a customer while visiting 23andme.com
Customer Rating
1
Waste of $
on March 4, 2017
Posted by: Judes
from Pittsburgh, PA, United States
Length of ownership:1 month
Nothing new or interesting to discover. A very disappointing purchase.
No, I would not recommend this to a friend.
Response from 23andme.comBy Customer Care, March 9, 2017
Thank you for your feedback. The 23andMe Health + Ancestry Service is the first and only genetic service available directly to you that includes reports that meet FDA standards. You now are able to receive 65+ reports on health, traits and ancestry instead of exclusively ancestry reports.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
In addition, the 23andMe site has been redesigned, offering updated tools and features, better functionality, and new content.
Written by a customer while visiting 23andme.com