Customer reviews from brother-usa.com
Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Average customer rating
4.3
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
70
4 Stars
27
3 Stars
10
2 Stars
2
1 Star
8
88%of customers recommend this product.
(
36 out of
41)
Customer Reviews for Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Customer Rating
4
BLACK LINE-BEWARE
on May 8, 2023
Posted by: NotBuyingAnother
from Wappingers Falls, NY
Black line appeared after 4 months in use only when using print from feed. Followed all directions to clean. Webiste has videos and the compartment near the white guard on the inside cover does not open per video. It is not manufactured as videos indicate. The AIO has to be physically brought to an authorized repair and they claim it is not covered under the general warranty. Good luck finding that warranty on the website. So now I have to physically carry it out of the office? Hire a strong man? Had an IT person set up initial installation for 7-person office. Too difficult to set up double-sided printing, options are minimal. Copying from glass cuts off edges. Not a great solution, but a cheap one.
Written by a customer while visiting brother-usa.com
Customer Rating
5
best
on July 21, 2024
Posted by: Ken K
Best all-in-one fax printer scanner and copier, works via Internet or on Wi-Fi, bypass tray 2 print checks
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not impressed at all
on April 21, 2020
Posted by: Rhonda29
from Wisconsin
The little green button you push to close cover was broke when received. It is very slow to print and It currently doesn't see the cyan ink cartridge. Nothing but headaches
Written by a customer while visiting brother-usa.com
Customer Rating
1
Retired & Frustrated
on June 3, 2022
Posted by: Anonymous
from Hinton Alberta Canada
I find for such an expensive printer even though it is a little older it does not preform like I would expect for an Brother product. When I try printing on gloss product like photo paper or brochure type paper or light card stock it comes out all distorted and dripping with toner. When I try printing 2 sided it almost always jams especially like the above mentioned products.
I also have a Brother MFC-J680DW printer and it does a fairly descent job printing but it is very slow when printing color and usually jams when I use light or a little heavier card stock.
I also have a Brother MFC-J680DW printer and it does a fairly descent job printing but it is very slow when printing color and usually jams when I use light or a little heavier card stock.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nothing but issues!
on April 10, 2018
Posted by: jlemoine
from Glendale, CA
The day I received the printer, I took it out of the box, plugged it into the wall, hooked it up to the network, and it worked perfectly
But this would not remain the case
The very next day, the printer could not find the network and no laptops could find the pinter. Nothing changed, it just simply went offline. I spent days troubleshooting, rebooting, looking online, making sure it was not my network, etc.
Than one day, it reappears. From here, we had this battle every few days. I was constantly rebooting it, reentering the network and so forth.
This printer is also very very very slow. It takes forever to receive data, and when it finally does, it prints at a snails pace.
The color when it comes out is also terrible, often times leaving streaks everywhere.
DO NOT BUY THIS PRINTER
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Paper curls
on March 22, 2022
Posted by: kirby
pages curl no matter the brand or type of paper and the print will quit, it seems, via page count not from being out of toner. pages look fine but won't print until you replace cartridge. Big waste of resources. good quality prints otherwise.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 23, 2022
We are sorry to hear that your Brother MFCL8610CDW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
great features
on October 19, 2017
Posted by: Gilberto
from San Antonio, TX, United States
We need help with printing payroll checks from Quickbooks
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
This would be 5 stars if it scanned in duplex.
on May 8, 2023
Posted by: Mark t
from Chicago
Prints great, amazin ad integration to store scans on my nas. But the fact that it doesnt actually scan via the adf in duplex makes adf scanning virtually useless.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 8, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Unfortunately, the Brother MFCL8610CDW is not able to duplex scan. We apologize for any inconvenience this may have coast you. If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa,com/brother-support.
Unfortunately, the Brother MFCL8610CDW is not able to duplex scan. We apologize for any inconvenience this may have coast you. If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa,com/brother-support.
Written by a customer while visiting brother-usa.com