Customer reviews from brother-usa.com
Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Average customer rating
4.2
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
70
4 Stars
27
3 Stars
11
2 Stars
3
1 Star
8
88%of customers recommend this product.
(
36 out of
41)
Customer Reviews for Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Customer Rating
1
Incoming fax problem
on July 25, 2023
Posted by: Anonymous
from Pickering, Ontario, Canada
I bought this printer in 2021 December. Since then the fax is not working. It is very hard to contact with the Tech support and it is a night mare. One I got Tech support after trying for about a
Month. I did troubleshoot according to his instruction. But the fax didn’t work and told me that he will contact with me for the solution. Still now I didn’t heard from him. Sorry to say this. I’m using HP Laserjet print fir fax. No problem with HP
Month. I did troubleshoot according to his instruction. But the fax didn’t work and told me that he will contact with me for the solution. Still now I didn’t heard from him. Sorry to say this. I’m using HP Laserjet print fir fax. No problem with HP
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 25, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having fax issues with your Brother MFCL8610CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 2 answer link one for Problems sending faxes and the other Problems receiving faxes.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/144108
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/143553
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below are 2 answer link one for Problems sending faxes and the other Problems receiving faxes.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/144108
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/143553
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great color printer
on August 26, 2023
Posted by: Santa Clarita Notary
from Valencia CA
Great printer. Meets expectations. I've had a Brother laser printer in the past that lasted almost 20 yrs. Still working but needed a new
color printer with flatbed for copying and scanning. Very happy!
color printer with flatbed for copying and scanning. Very happy!
Written by a customer while visiting brother-usa.com
Customer Rating
2
No duplex scan
on October 7, 2023
Posted by: Deb Wi
Very disappointed, it does not do duplex scanning.
Response from brother-usa.comBy Brother Customer Service, October 9, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Help line
on November 8, 2023
Posted by: Wayne
from Quebec
Working good however when I do encounter a problem you have to get help on a chat line. I much prefer in person contact like USA customers
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great features
on December 21, 2023
Posted by: Gray
from Okc
I’ve been using this printer since 2020 and it works great for my business. Really enjoy being able to scan invoices to customers. It prints, scans and faxes without any issues. Duplex is also a added bonus
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great product but needs a little work
on September 27, 2024
Posted by: Selected Scent
from Orange Park, FL
Excellent product but unable to assign sheet labels to extra drawers or paper types over lengths.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Printer works well, but has some "quirks"
on November 6, 2024
Posted by: DianaB
from California
Printer works well printing documents in black and white. Some difficulty in setting parameters for paper size, and other specific needs when printing, particularly with color photos. Still trying to learn how to set things up and use it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on January 18, 2025
Posted by: Montana Lynn
from Noxon, MT
My new Brother printer is great -- easy to use, reliable.
Written by a customer while visiting brother-usa.com