Customer reviews from brother-usa.com
Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Average customer rating
4.3
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
70
4 Stars
27
3 Stars
10
2 Stars
2
1 Star
8
88%of customers recommend this product.
(
36 out of
41)
Customer Reviews for Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Customer Rating
1
Product not fulfilling expectations
on November 4, 2022
Posted by: Cfish
from Wichita, Ks
Not what we thought it would be: Ink runs out much quicker than we thought it would. Sometimes things print long after we send them which ends up wasting paper because we reprint thinking it didn't go through.
Response from brother-usa.comBy Brother Customer Service, November 7, 2022
I understand that you are experiencing issues with the toner yield of your Brother MFC-L8610CDW, please note that stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If additional support is needed, please note that our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Dissatisfied
on February 10, 2023
Posted by: Don king
from Woodbridge
Very disappointed in Brother lately!
I bought new machine and they send me a used one
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 13, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
My new MFCL8610DW
on February 27, 2023
Posted by: MSmith
from Ontario
Very good machine, easy to set up and operate. Quality of print is amazing.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Going back to Brother was a good choice
on April 8, 2023
Posted by: Anonymous
from Oklahoma City, OK
Very happy with this printer. Easy setup and a wide range of functions. I can print from most any device in my house and scan to file on multiple devices. Setup was far less complicated and works more reliably then my previous laser printer.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Does the job!
on April 10, 2023
Posted by: Agence Co
from Montreal
This is the second time I've purchased this model, very reliable.
Written by a customer while visiting brother-usa.com
Customer Rating
3
As a printer, YES. As a copier/scanner, NO.
on April 11, 2023
Posted by: Lola
from Canada
Good for basic printing needs, but if you're looking for a scanner or copier that does double sided this is not the one for you.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 11, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. You are correct the Brother MFCL8610CDW does not support duplex copying or scanning, as this feature is not included with this particular model. If you have any questions about your machine, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Like printer but disappointed with connectivity
on June 12, 2023
Posted by: MamawK
I like the printer as a whole but am very disappointed in that it always disconnects from my computer snd I have to go to a lot of trouble to get it working with my computer again.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 12, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having unable to print issues with your Brother MFCL8610CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below is an answer link that may help on the unable to print issue with your Brother MFCL8610CDW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32305180005/workspaceContext/workspace/processedPrint/Answer/143525
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below is an answer link that may help on the unable to print issue with your Brother MFCL8610CDW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32305180005/workspaceContext/workspace/processedPrint/Answer/143525
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Incoming fax problem
on July 25, 2023
Posted by: Anonymous
from Pickering, Ontario, Canada
I bought this printer in 2021 December. Since then the fax is not working. It is very hard to contact with the Tech support and it is a night mare. One I got Tech support after trying for about a
Month. I did troubleshoot according to his instruction. But the fax didn’t work and told me that he will contact with me for the solution. Still now I didn’t heard from him. Sorry to say this. I’m using HP Laserjet print fir fax. No problem with HP
Month. I did troubleshoot according to his instruction. But the fax didn’t work and told me that he will contact with me for the solution. Still now I didn’t heard from him. Sorry to say this. I’m using HP Laserjet print fir fax. No problem with HP
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 25, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having fax issues with your Brother MFCL8610CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 2 answer link one for Problems sending faxes and the other Problems receiving faxes.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/144108
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/143553
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below are 2 answer link one for Problems sending faxes and the other Problems receiving faxes.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/144108
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306300002/workspaceContext/workspace/processedPrint/Answer/143553
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com