Customer reviews from brother-usa.com
Brother - HL-L8260CDW Wireless Color Laser Printer - White
Average customer rating
4.2
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
76
4 Stars
33
3 Stars
7
2 Stars
6
1 Star
12
88%of customers recommend this product.
(
63 out of
72)
Customer Reviews for Brother - HL-L8260CDW Wireless Color Laser Printer - White
Customer Rating
2
Printer worked fine it’s not so great at pictures!
on February 7, 2023
Posted by: David
from Broken Arrow, Ok
Never ever got the number of pages the toners said!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, February 7, 2023
We understand your Brother HL-L8260CDW cartridges did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this printer
on August 1, 2023
Posted by: Chuck E
from Tennessee
Recently purchased this laser printer as a replacement for a HP Color Laserjet. After nearly a month of home/small office usage, I am extremely pleased with my purchase. The printer responds very quickly, has duplex printing and has not had any paper jams/misfeeds that were frequently seen on the HP. Output has been very good and my wife, a realtor, loves it. The previous printer would have issues reconnecting if a laptop went into sleep/suspend.
It was always a crap shoot if the HP would show up on our phones for printing. This Brother laser has been perfect and always available.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Really not what I hoped
on October 10, 2024
Posted by: Jay X
Was really excited to get my first brother printer, but it's actually been quite disappointing. The print quality is pretty nice, but the wireless connection is finnicky -- it often drops data when transferring the file to the printer, resulting in very strangely missing data on the print itself. The multimedia tray also doesn't really work; the way it tries to roll the paper into the printer just doesn't actually move the paper inwards. If I manually push the paper in at a steady, slow pace, it'll take it, but that's really not a solution.
Response from brother-usa.comBy Brother Customer Service, October 11, 2024
Thanks for taking the time to review your experience with the Brother HLL8260CDW. We appreciate your feedback. I’m sorry to hear that you are having wireless connection issues with the Brother HLL8260CDW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/HLL8260CDW
https://www.brother-usa.com/support/HLL8260CDW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worthless money pit
on February 28, 2020
Posted by: Anonymous
from Kansas City MO
I bought this as a replacement printer for another brother printer. We love brother printers in our office because we could reset the toner errors and keep using the full cartridges and not waste money. This model has that feature removed so you HAVE to buy new cartridges or the printer refuses to work at all. So I wasted a very significant amount of money and now will look for a new brand that doesn’t steal my money.
Written by a customer while visiting brother-usa.com
Customer Rating
1
not recommended
on May 16, 2023
Posted by: Stan Lee
from Claverack, NY
this printer is not good, highly unrecommended. two thumbs down
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 16, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
DOA
on August 26, 2019
Posted by: DanVA
from Arlington, VA
The printer jammed the very first time I used it. It only works if I feed one sheet at a time.
No, I would not recommend this to a friend.
Response from brother-usa.comBy Brother, Customer Service, August 28, 2019
Hi Dan, the machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing large quantities to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight, and heat. Here is a FAQ that may help.
https://bit.ly/32brl72
If this still does not resolve your issue, please contact us by Email or Live Chat so we can work on this together. https://bit.ly/2ztYdeW
https://bit.ly/32brl72
If this still does not resolve your issue, please contact us by Email or Live Chat so we can work on this together. https://bit.ly/2ztYdeW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Wire the printer direct….
on June 5, 2022
Posted by: Disconnected again
Way to complicated to do wireless. When we get kick off network; that happens a lot, you have to uninstall then reinstall the printer.
Pinter quality is outstanding, but not worth the hassle .
Pinter quality is outstanding, but not worth the hassle .
Written by a customer while visiting brother-usa.com
Customer Rating
4
Nice looking and quiet printer
on June 12, 2018
Posted by: Chairmandale
from Deer valley, Utah
A friend has this machine and recommended it as it used less ink and very quiet when printing, had a HP for years but it used VERY expensive ink supplies. Will be replacing our other printers with this model but with copy and scan features.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com