Customer reviews from brother-usa.com
Brother - Wireless Color Laser Printer - White
Average customer rating
4.2
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
76
4 Stars
33
3 Stars
7
2 Stars
6
1 Star
12
88%of customers recommend this product.
(
63 out of
72)
Customer Reviews for Brother - Wireless Color Laser Printer - White
Customer Rating
4
First Thoughts
on March 28, 2025
Posted by: Anonymous
Easy to set up. Interfaced well with devices. WiFi on demand. The one puzzling thing is it pauses after it has printed 8 or 10 pages, then continues, then pauses again and on and on. That reduces the pages per min, but that seems to be the only consequence. Otherwise, well pleased.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Issues with connectivity
on January 6, 2025
Posted by: JR Holcomb
from Fort Lauderdale
I cannot print via AirPrint via my Mac and I also could not set up wireless WiFi either. No drivers on the website either.
Response from brother-usa.comBy Brother Customer Service, January 13, 2025
We understand you are experiencing connectivity issues with the Brother HL-L8260CDW. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
A really great machine.
on November 6, 2024
Posted by: Kenn
from Colorado
My wife bought one and loves it, so I purchased one for my office. I love it too.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Really not what I hoped
on October 10, 2024
Posted by: Jay X
Was really excited to get my first brother printer, but it's actually been quite disappointing. The print quality is pretty nice, but the wireless connection is finnicky -- it often drops data when transferring the file to the printer, resulting in very strangely missing data on the print itself. The multimedia tray also doesn't really work; the way it tries to roll the paper into the printer just doesn't actually move the paper inwards. If I manually push the paper in at a steady, slow pace, it'll take it, but that's really not a solution.
Response from brother-usa.comBy Brother Customer Service, October 11, 2024
Thanks for taking the time to review your experience with the Brother HLL8260CDW. We appreciate your feedback. I’m sorry to hear that you are having wireless connection issues with the Brother HLL8260CDW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/HLL8260CDW
https://www.brother-usa.com/support/HLL8260CDW
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great except for manual feed
on October 3, 2024
Posted by: Chris
from Athens, Texas
I bought this unit as a replacement for an HL-L8360CDW that I had for 5 years and that performed flawlessly, mostly printing labels for the products we make. This new model does use the same color cartridges and prints very well, I am very pleased with the print quality and page cost. The only flaw I have discovered is that when using the manual feed tray, it will only print two sheets without jamming.
Written by a customer while visiting brother-usa.com
Customer Rating
1
"No Paper"
on August 14, 2024
Posted by: rimrockrose
Every time I try to print something, the printer tells me there is "no paper". I always have paper in this printer. I have to take all the paper out and put it in again multiple times before it will print. What is wrong? It's a BRAND NEW printer.
Response from brother-usa.comBy Brother Customer Service, August 16, 2024
Thanks for taking the time to review your experience with the Brother HLL8260CDW. We appreciate your feedback. I’m sorry to hear that you are having No Paper Error with the Brother HLL8260CDW. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32407190003/workspaceContext/workspace/processedPrint/Answer/144504
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/HLL8260CDW
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32407190003/workspaceContext/workspace/processedPrint/Answer/144504
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/HLL8260CDW
Written by a customer while visiting brother-usa.com
Customer Rating
5
AWESOME PRINTER
on June 27, 2024
Posted by: Vickie P
from Kennewick, WA
This printer is one of the best I've ever owned. I love that it's wireless!!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Bad Printer
on January 7, 2024
Posted by: Mazikeen
Bought this unit and the print quality sucks, the heat rollers continue to tear and destroy anything that is printed with a stripe down the sheet, finding replacement parts is near impossible to even get it fixed. Not worth the money - the paper tray clip broke and there aren't any replacements available unless you want to purchase the entire bottom tray. We use the printer to print product labels and this machine wasted more paper and product than I can count. I do not recommend this printer. And the ink runs out quickly!
Response from brother-usa.comBy Brother Customer Service, January 10, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com