Customer reviews from Nespresso USA
Nespresso - CitiZ Espresso Machine by De'Longhi - White
Average customer rating
4.7
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
131
4 Stars
38
3 Stars
4
2 Stars
1
1 Star
0
90%of customers recommend this product.
(
26 out of
29)
Customer Reviews for Nespresso - CitiZ Espresso Machine by De'Longhi - White
Customer Rating
4
I've used one of
on December 9, 2021
Posted by: bettyw17
I've used one of these before, is like to have one myself! I don't know of any improvements to be made. I will recommend to others
Written by a customer while visiting influenster.com
Customer Rating
5
great machine
on December 9, 2021
Posted by: carevna
from Rockwall Tx
I got already second one for my winter residence, just love it !!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our third machine - we love them all
on December 2, 2021
Posted by: HappyinDenver
from Denver, Colorado
We now have 3 machines - with this one as the most recent addition. This one is for my office. The other 2 are respectively are at our primary and secondary homes. When we vacation we are really happy when the venue has Nespresso machines!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi HappyinDenver. Thank you for your review. We are thrilled to learn you are enjoying your CitiZ machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your CitiZ machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It!!!
on December 2, 2021
Posted by: WS
from Brewster, MA
This is my second Nespresso machine. I bought my first one in 2008 and it still works great. I bought a new one because I needed a smaller model to fit into a small space. In addition to brewing delicious espressos, it looks beautiful on my counter in its elegant cherry red color.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi WS. Thank you for your review. We are thrilled to learn you are enjoying your CitiZ machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your CitiZ machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Prefer my Essenza
on December 2, 2021
Posted by: Janine
from Lafayette, CO
The CitiZ draws a fine cup of espresso, but the user interface is less robust than the Essenza. I have had an Essenza for years. It still works great except the button to draw a shot is going out and barely works. If I could repair the button, I would. Unfortunately Nespresso doesn't do repairs. So I bought a CitiZ. The lid of the water tank is not attached to the tank or the machine making it harder to set in place correctly. To remove the used pod holder, grab the upper cup shelf. Don't try to grab the actual pod container - it is not attached to the bottom. The lever to insert a pod is sticky and hard to set into place. If you don't get it closed fully, the pod doesn't puncture and you just get hot water in your cup. All in all, this machine feels less well-made than the Essenza, which functions smoothly and reliably.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 3, 2021
Hi Janine, thank you for your review. We are dismayed to learn the Citiz machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your CitiZ machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
When I stay with
on November 29, 2021
Posted by: kacyk71c1
When I stay with my BFF I know I’m in for a delicious nespresso in the am. They’re strong, creamy, and come in a variety of flavors. I’ve never been disappointed.
Written by a customer while visiting influenster.com
Customer Rating
5
I love this little
on November 27, 2021
Posted by: jasons42
I love this little guy. Fits perfectly on the countertop in a small kitchen. It looks great and works fantastic. It pours regular and long shots. I tend to always pour a long shot being it has more water in it. This machine is easy to clean! If you live somewhere with hard water, make sure Tom get their descaling solution and doing it every 6 months.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso makes a wonderful
on November 25, 2021
Posted by: shannons73
Nespresso makes a wonderful cup of coffee. It’s creamy which is unlike other coffees. 
Written by a customer while visiting influenster.com