Customer reviews from Nespresso USA
Nespresso - CitiZ Espresso Machine by De'Longhi - Limousine Black
Average customer rating
4.7
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
120
4 Stars
34
3 Stars
4
2 Stars
0
1 Star
0
91%of customers recommend this product.
(
20 out of
22)
Customer Reviews for Nespresso - CitiZ Espresso Machine by De'Longhi - Limousine Black
Customer Rating
5
My favorite cup of coffee
on March 13, 2023
Posted by: jomir72
from San Leandro, CA
I've had my machine for almost 6 years. I am the only coffee drinker in my home so this is perfect for me. It's very difficult to find a good coffee cup at regular shops because I compare them all to the ones I make at home. This machine has saved me a lot of money! I descale every year or so. I haven't had any issues. My model was purchased in 2017.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
New CitiZ
on July 1, 2023
Posted by: BitingDachshund833
from San Francisco CA
[This review was collected as part of a promotion.] After two decades with my original Essenza, it was starting to malfunction so I ordered the CitiZ. It's a handsome machine with a modest footprint, good for a smaller urban kitchen with limited counterspace. It has several thoughtful details like the two different heights so it's the only smaller Nespresso machine that accommodates bigger mugs. I like that it automatically turns off (a newer feature from my 20-year-old Essenza) and the water tank can be filled without detaching it (ditto). If you like Nespresso, this is a terrific machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good Machine
on May 15, 2022
Posted by: lei
from New Jersey
I wanted to love this machine. Coffee pods are amazing. Size and design is perfect. However, it was extremely loud. I had to return.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Durability
on November 15, 2022
Posted by: Mamajocks
from Fairfield, CA
I’ve had this machine for 4 years and used it on average 4-5 times per week. Today I went to turn it on and it is broken. This happened spontaneously and for a machine this expensive I expected it to last a bit longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 16, 2022
Thank you for your review. We are dismayed to learn that your current Citiz is no longer functioning at an optimal level. Nespresso offers lifetime troubleshooting assistance 24 hours a day, 7 days a week at 800-562-1465. Additionally, you may find assistance at Nespresso.com/help at any time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tiny features- Huge quality
on October 24, 2022
Posted by: BJ
from Houston TX
[This review was collected as part of a promotion.] Just bought and love it. Compact size- perfect fit.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on May 23, 2020
Posted by: rachel_r19
I definetly prefer this to Keurig. I find that Nespresso makes for a much stronger coffee. My one complaint is that the pods are harder to find and are pretty expensive
Written by a customer while visiting influenster.com
Customer Rating
5
on May 24, 2020
Posted by: k_spunkii
Nespresso mmmm so good morning night literally anytime .... so rich and creamy and flavorful
Written by a customer while visiting influenster.com
Customer Rating
4
on May 26, 2020
Posted by: marilyne84
I think its really pretty , the machine makes great coffee , it looks expensive. But !! It is soooo noisy that early morning i dont use it because it wakes my kids . Thumbs up for the design seriously its sleek and chic .
Written by a customer while visiting influenster.com