Customer reviews from Nespresso USA
Nespresso - CitiZ Espresso Machine by De'Longhi - Limousine Black
Average customer rating
4.7
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
120
4 Stars
34
3 Stars
4
2 Stars
0
1 Star
0
91%of customers recommend this product.
(
20 out of
22)
Customer Reviews for Nespresso - CitiZ Espresso Machine by De'Longhi - Limousine Black
Customer Rating
5
Best Original Machine
on June 6, 2022
Posted by: TRH
from Salt Lake City
I have been a Nespresso member since 2002. I have purchased almost every original machine including the one made by Alesia. I recently purchased my 2d Citiz machine and it does not disappoint! I have also given 5 Citiz as gifts because I know it’s qualities; fast and quite, beautiful and solid. Simply, THE BEST. My question to you: Is Nespresso going to produce a travel case for the Citiz? I can’t leave home without it. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great at home coffee
on October 23, 2021
Posted by: Kh
from Detroit
I bought this almost a year and 1/2 ago. Loved it, but now it won’t puncture the capsules anymore. Tried descaling, will more than like have to replace. Disappointed it didn’t last longer!
Response from Nespresso USABy Katherine T., Customer Service, October 25, 2021
Hi Kh. We're disappointed to learn that your CitiZ machine is no longer performing as expected. This may be due to a clog within the pyramid plate. Please contact us at 800-562-1465 for troubleshooting assistance with this issue. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Still going strong, I use it every day! 2 Shots!
on July 30, 2023
Posted by: Kate
from Cape Coral, Florida
Bought this original Citiz Nespresso back in 2016 and it's still going strong! I need to get a new frother but the machine itself is well made!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Prefer my Essenza
on December 2, 2021
Posted by: Janine
from Lafayette, CO
The CitiZ draws a fine cup of espresso, but the user interface is less robust than the Essenza. I have had an Essenza for years. It still works great except the button to draw a shot is going out and barely works. If I could repair the button, I would. Unfortunately Nespresso doesn't do repairs. So I bought a CitiZ. The lid of the water tank is not attached to the tank or the machine making it harder to set in place correctly. To remove the used pod holder, grab the upper cup shelf. Don't try to grab the actual pod container - it is not attached to the bottom. The lever to insert a pod is sticky and hard to set into place. If you don't get it closed fully, the pod doesn't puncture and you just get hot water in your cup. All in all, this machine feels less well-made than the Essenza, which functions smoothly and reliably.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 3, 2021
Hi Janine, thank you for your review. We are dismayed to learn the Citiz machine has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your CitiZ machine, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quality Long Lasting Machine
on April 16, 2022
Posted by: T Charles
from Jersey City, NJ
We have had our Citiz since 2014. It still runs great (albeit, a bit nosier than when first purchased). This machine keeps on going. Highly recommend. It has been moved to a secondary home, however still gets the job done whenever needed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality and stylish
on June 24, 2023
Posted by: Snow
[This review was collected as part of a promotion.] I love how stylish this machine is. It makes great coffee, saves me so much time and I just love looking at it first thing in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on September 29, 2021
Posted by: sdoc
from los angeles
This machine makes every morning better. I've been using it for a couple years now and it works beautifully. I love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent tasting coffee
on January 8, 2023
Posted by: HostNet
from Hicksville NY
[This review was collected as part of a promotion.] Every cup is consistently strong and full of flavor. Never have to wait to have an exceptional espresso shot
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA