Customer reviews from Nespresso USA
De'Longhi - Nespresso CitiZ & Milk Espresso Machine - Limousine Black
Average customer rating
4.8
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
470
4 Stars
75
3 Stars
13
2 Stars
5
1 Star
2
98%of customers recommend this product.
(
45 out of
46)
Customer Reviews for De'Longhi - Nespresso CitiZ & Milk Espresso Machine - Limousine Black
Customer Rating
4
Expensive pods
on February 18, 2023
Posted by: LinhV
I’ve had my nespresso for about 6 years now and it still works fine. I’m surprised I haven’t had to replace it yet. My only issue with nespresso is that the pods are pricey and compatible pods don’t drip as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Love everything about it
on February 4, 2023
Posted by: David
from St Petersburg, Florida
I bought this machine and I absolutely love it 🥰. My only issue is that I recently moved and the movers lost the drip tray and cracked the lid on the cup on the side. Are there replacements that you are able to purchase?
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, February 8, 2023
Thank you for your review, David. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso machine spare parts are available for purchase exclusively through Nespresso toll-free number, 800-562-1465 where we are available 24 hours a day, 7 days a week. These orders are placed over the phone to ensure that you’re receiving the correct part, as there are a variety of Nespresso machine types and models. We look forward to speaking and assisting you soon. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Live it
on February 2, 2023
Posted by: Me
from WA
[This review was collected as part of a promotion.] Exceptional machine. Just wish it made coffee hotter. Same issue with Lattissima.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, February 3, 2023
Thank you for your review. We recommend pre-heating your cup by running 1-2 empty shots of espresso water through the machine before use. Then, brew your capsule using the pre-heated cup. If you have any additional questions or encounter any additional heating issues with your Citiz&Milk machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lovely little powerhouse!
on January 16, 2023
Posted by: Laura5
from Palm Desert, CA
[This review was collected as part of a promotion.] We previously had a large Nespresso machine & wanted a newer version so we purchased the CitiZ. It’s fantastic! It takes up very little counter space, is easy to operate & the milk froth et produces barista grade results. Very happy with our choice!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine
on January 4, 2023
Posted by: amandad4
I was given this machine as a gift and I love it. I wasn’t a coffee drinker until I had it from this machine. So easy to use, it’s smooth and frothy. Easy to clean. So many variety coffee pods you can try!
Written by a customer while visiting influenster.com
Customer Rating
5
Literally makes my day
on December 30, 2022
Posted by: Strawbs
from Clark, NJ
[This review was collected as part of a promotion.] I just upgraded my machine after 9 years. That first cup each morning, Literally makes my day. I talk about this product to anyone who will listen. RUN to purchase this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A whole lot of Lattes
on December 30, 2022
Posted by: ILOVEALATTE
from St. Louis, MO
[This review was collected as part of a promotion.] I bought my first machine in 2009, and have used it and used it and used it. Finally,
after this much time, it stopped working correctly. That's when I decided that we HAD to get a replacement. We loved our previous CitiZ&Milk, so got another one. We already love it! They have improved a few things, and we're very happy with our replacement! Thanks!
after this much time, it stopped working correctly. That's when I decided that we HAD to get a replacement. We loved our previous CitiZ&Milk, so got another one. We already love it! They have improved a few things, and we're very happy with our replacement! Thanks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee maker
on December 28, 2022
Posted by: symoney
It’s so good!!! In love with it. So easy. At first it was annoying to put together but so easy for a nice and hot quick coffee in the mornings or whatever.
Written by a customer while visiting influenster.com