Customer reviews from philips.com
Philips Sonicare - Essence+ Rechargeable Toothbrush - Dark blue
Average customer rating
4.4
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
261
4 Stars
81
3 Stars
19
2 Stars
10
1 Star
16
91%of customers recommend this product.
(
334 out of
368)
Customer Reviews for Philips Sonicare - Essence+ Rechargeable Toothbrush - Dark blue
Customer Rating
4
Dentist recommended
on September 23, 2019
Posted by: Racahel5280
from Denver
Gender:Female
i’ve had two different dental assistance tell me to buy this toothbrush so I finally did and I don’t regret it. My teeth feel extremely clean after using this and I’ve even been able to cut down the time to clean my mouth so I have a little few extra minutes to floss. Im going to have great teeth even as I age
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Emilybryanne
from Maysville, NC, USA
Gender:Female
Verified Purchase:Yes
The only downfall is the battery life, wish it lasted as long as the paperwork said
Pros: makes mouth feel super clean
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: bachie
from Madison, WI, USA
Gender:Male
Verified Purchase:Yes
The sonicare essence hx3211/17 seems to be to slow to clean your teeth.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Jasdcat
from Atlanta, GA, USA
Gender:Female
Verified Purchase:Yes
This is a more basic moderately priced ultrasonic toothbrush. I had a more expensive Sonicare, but the on off button wore out after 2 1/2 years so I went with a less expensive model. The things I am not sure I like about with this model are that it is bigger and more cumbersome than the more expensive models and when traveling the charge doesn’t last as long as the more expensive models. My old one lasted a full two weeks on one charge. This model the battery charge became weak & started to go after only a week away. I don’t want to have to carry my charging base with me on longer trips. I am a bit disappointed the charge didn’t last longer.
Pros: cleans teeth well, portable, 2 min. timer for proper brushing time
Cons: bulky handle/base, battery charge only lasts 1 week when traveling
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
It’s broken already
on November 22, 2018
Posted by: Debb1975
from Caldwell Idaho
Gender:Female
I bought it less than 5 mos ago and I just replaced today wish I knew how to use the warranty I’m stuck with a broken 30 toothbrush
Pros: easy to use
Cons: broken
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, November 26, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us and we would like to learn more about your issue. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative. Be sure to reference this review & have your Sonicare product handy so that we can better assist you.
24/7 Live Chat:
https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=TOOTHBRUSHES_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-682-7664
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: HMAYS11167
from Savannah, GA
Gender:Male
Verified Purchase:Yes
Went out of town for six days without charger. I had no problems brushing my teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Vstar1
from strongsville
Gender:Male
Verified Purchase:Yes
My brush turns off 4 to 5 times during the cycle.
Should rub for two minutes
Should rub for two minutes
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Not the best toothbrush
on August 14, 2017
Posted by: squiz
Gender:Male
I used Sonicare in the past and had a great toothbrush. I recently bought a new one the Philips Sonicare Essence+ Whitening Electric Toothbrush! It isn't the best! very weak and wobbly brush head and does not make your teeth feel clean. Very disappointed in this tooth brush and would not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com