Customer reviews from philips.com
Philips Sonicare - Essence+ Rechargeable Toothbrush - Dark blue
Average customer rating
4.4
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
261
4 Stars
81
3 Stars
19
2 Stars
10
1 Star
16
91%of customers recommend this product.
(
334 out of
368)
Customer Reviews for Philips Sonicare - Essence+ Rechargeable Toothbrush - Dark blue
Customer Rating
1
Does not hold a charge
on June 6, 2018
Posted by: choozysuzy
from new york, ny
Gender:Female
I was very disappointed that this toothbrush does not hold a charge for longer than 3 brushings.
Cons: does not hold charge
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, June 28, 2018
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-682-7664 (reference this review) so that we may quickly address this issue.
We're available during the following days/times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Our Philips Sonicare Essence+ comes with a two-year warranty, plus an additional six months if the product is registered. Your complete satisfaction is extremely important to us. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-682-7664 (reference this review) so that we may quickly address this issue.
We're available during the following days/times:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
It's not working after a year.
on March 21, 2020
Posted by: Juniorrod1311
from Oklahoma city
Gender:Male
Turns on but it becomes slow after a minute. Not as good as the first month
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 23, 2020
Hiya, thanks for bringing this to our attention here. We do regret to hear that your Sonicare is not performing as well as it used to. You have our attention now though and we would like to see if there is anything we can do improve your experience with the toothbrush. It could be that the battery needs a full charge, which takes up to 24 hours to accomplish.. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare Toothbrushes come with different types of chargers and they are not interchangeable. Have you tried using a different socket as well? Another possible cause of the issue could be a worn out brush head. Older brush heads can seem less effective or powerful while brushing. We recommend you to replace your brush head after 3 months of use.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Low quality
on July 6, 2021
Posted by: Bbte
from Europe
I've been using sonicare for years... this model stops working after few months...so disappointed this should not be phillips standard ...will not buy again
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , July 12, 2021
Hi there,
Thank you for sharing your experience. It's unfortunate to hear that your Sonicare has stopped working, and we'd like to look into this for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience. It's unfortunate to hear that your Sonicare has stopped working, and we'd like to look into this for you.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Good! But could be improved.
on July 16, 2020
Posted by: Anonymous
from Lexington
Gender:Male
Overall, I am very happy with this Sonicare Toothbrush. It gives you plenty of time on one charge to really brush your teeth extremely well. If it turns off halfway, just turn it back on to continue! Gives you little indicators when to move on to the next section. I only wish they would make larger brush heads, instead of little tiny ones. I was using a different brand battery operated toothbrush for years that I really liked. It had a larger brush head that I appreciated, but it went through batteries like they were going out of style. So I finally tried the Philips Sonicare, it does a better job than the other brand, but the brush head is pretty tiny for me. Would be nice if they would offer a larger brush head
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
This Sonicare toothbrush has been a disappointment!
on June 1, 2019
Posted by: Arti
from Garland Texas
Gender:Female
This product does not clean my teeth as well as previous Sonicare toothbrushes I have owned!!! I am not happy with it!
Cons: does not clean well!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 19, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this. We can imagine this must be quite unsettling. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this. We can imagine this must be quite unsettling. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
This product has great features!
on March 9, 2016
Posted by: MichealJackson
from Los Angeles
Gender:Female
It is easy to use. I saw a difference the first time I used it.
Pros: easy to use, efficiant
Cons: takes a long time to charge
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Jeanneb03
from Terrell
Gender:Female
Verified Purchase:Yes
It was my dentist that highly recommended that I purchase this tooth brush due to aging teeth and crowns and root canals. I couldn't believe how effortless this amazing product is. It's like "a hummingbird going over your teeth" ( my words )
I loved it so much, I gave it as a gift for my daughter in law's birthday.
She loves it as well.
She loves it as well.
Pros: light weight and effortless
Cons: sometimes i can't get the button to turn on.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Linda67
from Metairie, LA
Gender:Female
Verified Purchase:Yes
Love my new toothbrush. Once charged it holds the charge approx two weeks.
Written by a customer while visiting philips.com