Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,413 Reviews)
Rating breakdown 7,413 reviews
5 Stars
5,778
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,272 out of
3,790)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Great coffee but very noisy
on March 15, 2026
Posted by: Bettyb
from Fort mill, SC
Great coffee. The machine is very very noisy. Much worse then the smaller nespressso units. Disapointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, March 16, 2026
Thank you for your review, Betty. We're sorry to learn that you're disappointed with the functionality of your Vertuo Next. Our machine experts are able to assist you with troubleshooting to make for the best experience. Please call at your convenience, 800.562.1465. Enjoy your Nespresso coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 15, 2026
Posted by: CariJ
[This review was collected as part of a promotion.] I think I love this machine! The quality of the coffee that it produces is superior in that it tastes like it came from a high-end coffee shop. It reliably produces high quality coffee every single time with no problem. The pictures do not do it justice. The foam on top of the coffee is top quality. The espresso is fantastic. If you are bothered by the low volume commonly produced with espresso, you can "hack" the machine by brewing the same pod twice, and it still tastes great. You just have to be careful not to let the machine eject the pod backward into a receptacle as it is designed to do after brewing and opening the machine lid. The automatic pod removal is another genius feature of this machine. Maintenance is easy, and you don't have to clean it weekly. The pods can be a little pricey and you have to use Vertuo pods in the machine, but I have already amassed a collection so I will never be without. The coffee is just that good.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Must have espresso machine
on March 15, 2026
Posted by: KellyD
[This review was collected as part of a promotion.] This espresso machine is the best machine ever! I use it every single day and it makes the best espresso! It heats up so fast and I love how easy it is to make espresso every morning. It’s super easy to set up and you literally get your coffee at the press of a button. I honestly couldn’t live without this machine. It’s also super easy to empty the pods in the back when it gets filled up!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Easy to use, easy to clean
on March 15, 2026
Posted by: JenniferM
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Next for free from Influenster in exchange for my honest review. This is a nice coffee maker that offers quite a bit of selection as far as the coffee capsules go. It is easy to setup and use and doesn't take up alot of counter space. Also, it is very easy to clean. The coffee tastes great and you can make several different cup sizes. Overall, this is a great coffee maker that I would recommend to others.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Once I figured out the intricacies, I loved it!
on March 15, 2026
Posted by: HeatherP
[This review was collected as part of a promotion.] I really liked this product once I got used to it. I'm more accustomed to making a cup of coffee and having a full cup of coffee, not having the coffee maker figure out how much water should be portioned out for the type of coffee/espresso that I'm brewing. Was each cup that I brewed delicious? Absolutely. That's why I have it 5 stars. There were definitely some mornings where I would have liked a full mug of coffee and was disappointed thar it was only half full, but that was my own fault for picking the incorrect pod. I had to figure that out. Once I had that figured out and started purchasing the right pods, everything was smooth sailing every morning! And on the weekends I could make myself fancy coffees.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slick and Simple
on March 15, 2026
Posted by: SheilaC
[This review was collected as part of a promotion.] I LOVE my Nespresso Next! It was easy to setup. It is easy to clean. It is simple and slick. It brews espresso and up to a large cup. The pod automatically ejects to the bin once you open it. Which is great especially with a lazy partner. The only Con I have is they only use the Vertuo line pods.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can’t go back to my old machine!
on March 15, 2026
Posted by: RoseR
[This review was collected as part of a promotion.] [I received free for testing purposes.]
I absolutely love my Vertuo Next!
I love having quality espresso at home but even more than that, I love having strong frothy coffee every morning! It tastes so much better than my old coffee pod machine, I don’t think I can ever go back. I drink many cups of coffee throughout the day and this machine makes it fast, easy, and so delicious. Setup was super simple. The color and design of it looks lovely in my kitchen. As you can hear in my video, it’s not too loud. There’s a huge variety of vertuo pods to try. It’s an all around awesome product. I highly recommend it. Such an upgrade from my old coffee pod machine!
I absolutely love my Vertuo Next!
I love having quality espresso at home but even more than that, I love having strong frothy coffee every morning! It tastes so much better than my old coffee pod machine, I don’t think I can ever go back. I drink many cups of coffee throughout the day and this machine makes it fast, easy, and so delicious. Setup was super simple. The color and design of it looks lovely in my kitchen. As you can hear in my video, it’s not too loud. There’s a huge variety of vertuo pods to try. It’s an all around awesome product. I highly recommend it. Such an upgrade from my old coffee pod machine!
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
4
Awesome machine
on March 15, 2026
Posted by: StephanieJ
[This review was collected as part of a promotion.] This is a great machine but slightly difficult to get started. It has instructions, with no words, and video instructions that are not entirely helpful. However, once we figured it out and got it going, it was pretty cool. It senses the pods and makes the coffee the that specification. Then it discards used pods into a container on the side. And, makes a delicious cup of coffee/espresso. The difficulty in getting started was the only reason I didnt give it 5 stars.
Written by a customer while visiting Nespresso USA