Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,239 Reviews)
Rating breakdown 4,239 reviews
5 Stars
3,253
4 Stars
430
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,804 out of
3,263)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Junk
on October 5, 2025
Posted by: Holly
from Sewell NJ
I received this machine as a Christmas gift. I loved it for about one month. Then it only worked intermittently. And now 10 months later it’s collecting dust on my counter. DO NOT BUY THIS!! It’s a defective machine and I have no recourse to fix the issue or get a refund. Please learn from my experience. I am so very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 6, 2025
Thank you for your review, Holly. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great purchase for easy espresso
on October 8, 2025
Posted by: CoffeeInBoston
from Boston, MA
[This review was collected as part of a promotion.] Love my new machine. I make a latte every morning with it, and it's always excellent. Favorite purchase for a new home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Vertuo Machine we have owned.
on October 3, 2025
Posted by: KRA2025
from Denver, CO
We recently purchased one of these, our 4th Vertuo machine, and it is the worst Nespresso machine we have ever owned. It is loud. It vibrates so much that the cup moves from under the spout causing coffee to spill. 1/2 the time the coffee is a fraction of what it should be. The spent pod holder fills with coffee to over flowing. Multiple times the machine did nothing after loading the pod and pressing the button multiple times, forcing us to reopen and try the pod again. We are returning the machine for a refund. The Plus Deluxe is a far better machine and worth the extra money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 4, 2025
Thank you for your review, Keith. We're sorry to hear you were disappointed with the Vertuo Next, however we stand behind our brand and pleased to see a Machine Expert was able to assist you over the phone. We hope you'll allow us the opportunity to continue to serve you in the future.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Automatic lid jams
on September 27, 2025
Posted by: Ajsky
from Connecticut
Don’t waste your money with this machine. Constantly gets stuck/jammed open. What starts out as a quick cup of coffee an hour later still trying to get the automatic lid to shut.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always a delicious brew!
on September 24, 2025
Posted by: J
from Irvine CA
[This review was collected as part of a promotion.] Best purchase ever! We love our new nespresso machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Smooth Coffee
on September 21, 2025
Posted by: Yogi84
from Phoenix, AZ
[This review was collected as part of a promotion.] I received my Vertuo Next Deluxe as a gift and has been pleasantly surprised. I am afraid of becoming addicted 🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps leaking water
on July 11, 2022
Posted by: tw
from riverside
I have had 3 now and they all keep leaking water after about 3 months of having it. They are a little expensive to keep having this same issue. The girl at the store informed me that this is an ongoing issue with the next model I have since it has a tendency to leak. How frudtrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 12, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to see you were able to speak to our Machine Experts, and a replacement Vertuo Next is on its way to you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next , please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA