Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,374 Reviews)
Rating breakdown 4,374 reviews
5 Stars
3,352
4 Stars
454
3 Stars
125
2 Stars
126
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
3
On its last leg…
on November 26, 2023
Posted by: carinosa
from Virginia
After 2.5 years of use, the machine started making a weird noise and began vibrating too loudly. We clean it regularly with the Nespresso descaling solution and always maintain it like new. We only use it on the weekends as well. Unsure if this is the life span of a Nespresso machine which would make sense if the warranty is only good for 2 years. The coffee is better than Kuerig but is it worth having to buy a new machine every few years? Probably not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. There are out-of-warranty options as well. Please call at your earliest convenience for prompt and comprehensive assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome great first coffee maker?
on November 26, 2023
Posted by: Drrandall1
from Westminster, Co
[This review was collected as part of a promotion.] I've never owned a coffee maker.and never drank expresso til last year.
It's awesome. Quick and tastes great.
It's awesome. Quick and tastes great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simple and easy to use
on November 27, 2023
Posted by: mitasonshine
from Los Angeles, Ca
[This review was collected as part of a promotion.] I was gifted this and made the mistake of going on social media to learn about this version… but so far it’s been great and there has been no issues with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh. It's good but falls flat in area's advertised
on November 28, 2023
Posted by: NesspressoGirl07
from Ga
Falls Flat in area advertised to excel
My first purchase was the Vertuo Plus by Breville. I personally love the machine. I still have it currently at my home. I loved my Nespresso Vertuo Plus so much I thought why not purchase the new updated one? However wasn't sure I wanted to purchase one at full price since I already had one machine. I chose to get the Vertuo Next (Reloved). I have had two issues so far and I have had it around 2 weeks. The first one isn't really the machine's fault but maybe it should be easier to see. The Machine apparently doesn't pair with Android 12 or 13. I purchased the supposedly upgraded newer version of Nespresso for 3 reasons.
1. It could pair with my phone. I have a Samsung Flip4. It will NOT pair with my phone; it was purchased at the beginning of this year, so it is NOT an old outdated phone.
2. It could do the smart coffee where I could turn a coffee pod into a double espresso pod. This machine however has been unresponsive to the process. You are supposed to be able to put in any pod press the button 2x under 7s and it turns into an espresso pod. That function hasn't worked.
3. It could do the larger pods. The machine at least as been able to do that. I personally am not sure the extra money is worth the newer espresso vertuo next.
I do love Nespresso, so I don't want to give that impression. I am just disappointed in the issues this one machine has given.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We appreciate your honest review, and will share your feedback with our product team. If you or a friend or family member have a different kind of device, you should be able to update the firmware on your machine, which should also resolve the concentrated pour issue. If you need any assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Machine!
on December 1, 2023
Posted by: jenp223
from Nazareth, Pa
[This review was collected as part of a promotion.] I am so happy with my Vertuo Plus! It makes a wonderful cup of coffee, is simple to use and to maintain and has a nice variety of sizes that it can brew. I chose this machine specifically because it has the larger size options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy use
on December 2, 2023
Posted by: Vincent
from Fremont
[This review was collected as part of a promotion.] The machine is easily use. Capsules have a lot of flavors and lots of recipes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely Love this Coffee Maker!
on December 2, 2023
Posted by: Deanna
from Honolulu, HI
[This review was collected as part of a promotion.] Form the first moment I tried Nespresso, I was hooked. I have purchased machines for my parents, friends, office and home. The coffee is high-quality and consistent. I look forward to my daily coffee breaks and taking them is a highpoint in my day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA