Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
My first luxury machine!
on December 14, 2022
Posted by: LilyLurid
from Dallas TX
[This review was collected as part of a promotion.] This machine has been an exquisite experience. I am beyond elated with the ease of use and amazing quality coffee and crema! This has been the best purchase of my year!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features
on December 16, 2022
Posted by: BA
from Boston
[This review was collected as part of a promotion.] I got VertuoPlus as replacement. I do recommend VertuoPlus vs VertuoNext.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love this machine so much, we bought it again!
on December 16, 2022
Posted by: OsinAZ
from Scottsdale, AZ
[This review was collected as part of a promotion.] After a trip to Rome, my husband and son said our at-home coffee game was lacking. We decided that a Nespresso machine matched what we wanted in coffee brewing, so we made our purchase. That was 4 years ago and we have never looked back. In fact, we just purchased our second VertuoPlus. Now we have one for home and one for our separate home office. We love the robust flavors, the well-rounded and balanced aroma, and the crema is so decadent. Thank you for creating such a noteworthy and valuable product. We love that our coffee ritual is made so much the richer because of it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
It's like having a cup of coffee with my sister
on December 16, 2022
Posted by: MFB
from Peterborough, NH
[This review was collected as part of a promotion.] I sent the Virtuo Plus to my sister and her husband in Ohio as a Christmas present this year. Now, we can both enjoy the same experience together, having a Nespresso while talking on the phone, despite the miles between us. Nespresso brings people nearer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Replaced twice
on December 18, 2022
Posted by: Dman1217
I had 2 VertuoPlus that needed replacing. The first one leaked and the replacement wouldn’t close. It was remaining open for anywhere from a day to several weeks. Nespresso customer service was awesome replacing both defective units. My third machine is being delivered. I have 3 Nespresso machines at work one being a professional model. The one I’m referring to in my review is my home machine. I was worried about the VertuoPlus having an electric (push button) mechanism to open and close. I am now replacing my VertuoPlus with a non automatic close/open button.
Response from Nespresso USABy Katherine T., Customer Service, December 19, 2022
Thank you for your review. We are glad to see you were able to speak with a Machine Expert regarding your VertuoPlus machine. You can expect your replacement Evoluo machine in the coming days. If you have any questions about the Evoluo machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm in love
on December 19, 2022
Posted by: carmiepro
from San Francisco Bay Area
[This review was collected as part of a promotion.] I have had more VertuoPlus for about two weeks and all I can say, is why didn't I buy it sooner? I love the coffee it makes.....my frother is a game changer. Now if I can only figure out which one of the coffee flavors I like.....time will tell.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use!
on December 19, 2022
Posted by: NGS9
from Castle Rock, CO
[This review was collected as part of a promotion.] I bought this a month ago and I love it! So easy to use and the coffee is delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just don't.
on December 21, 2022
Posted by: AFP930
Received this barely a month ago and water is pouring out the bottom of the machine. Got this one after my Vertuo Next didn't even last 2 years.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a different machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA