Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(5,903 Reviews)
Rating breakdown 5,903 reviews
5 Stars
4,601
4 Stars
647
3 Stars
180
2 Stars
146
1 Star
329
86%of customers recommend this product.
(
3,158 out of
3,657)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible quality machines
on October 29, 2024
Posted by: EP000
from IN
I am on my second of these machines and now both have malfunctioned. My first started leaking, then stopped working completely. Now my second won’t brew and flashes red at me. I’ve tried everything. I maintain them carefully, using filtered water and descaling regularly. They are not built to last. I won’t be buying another. It’s a shame because I love the coffee and the convenience.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, October 30, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Ease of use and great coffee
on November 25, 2025
Posted by: Ea
from Colorado
[This review was collected as part of a promotion.] Bought one for myself and my son used it more than I do. Got him one for xmas
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy use very convenient
on December 11, 2025
Posted by: Mrs O
from San Diego ca
[This review was collected as part of a promotion.] I love using my Nespresso my favorite pods are fortado
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our favorite coffee
on December 14, 2025
Posted by: Jim
from Michigan
[This review was collected as part of a promotion.] We have been loyal fans for years. Over those years we have had the opportunity to select a variety of coffees to suit our taste and we have never been disappointed. We just purchased a Nespresso machine for our daughter and her spouse for Christmas and expect they too will enjoy Nespresso for years to come.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Already Disappointed
on January 6, 2026
Posted by: AD
I just bought this machine & I’m already anticipating for it to break prematurely… I have seen the same comments about this particular machine eventually breaking in less than a year on two different sites. I hope they fixed this issue recently.
Response from Nespresso USABy Allison, Customer Service, January 8, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the Flexibility of sizes.
on January 13, 2026
Posted by: Ropingtogo
from Colbert, WA
[This review was collected as part of a promotion.] We have had our Vertuo Plus for over 2 years and love the ability to make a cup of coffee to an Iced Shaken espresso at home. My husband is going to Arizona for 2 months this winter to team rope. We purchased the Vertuo Next for him to take with him plus it makes larger coffee sizes. So far we love it. My only issue is I wish it closed like the Plus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD
on January 21, 2026
Posted by: SacBikeNut
from Fair Oaks, California
My wife and I bought this to replace a 5 year old unit that we moved to our RV. This Next unit is unbelievably loud, and vibrates uncontrollably (slight exaggeration). Our old unit was very quiet, and still is. We are very disappointed in the build quality. For the money it should be much quieter!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA