Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
2
Great until it’s not!
on March 4, 2026
Posted by: Ashley
from Texas
Bought this machine in November of 2024 as a wedding gift. It has died in less than 2 years and of course the warranty is expired. As beg as Nespresso is I was hoping they would stand behind a machine they are known for. The coffee is great but I would buy the machines second hand from now on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Convenient Coffee Machine
on April 20, 2026
Posted by: jbehm
from Newport Beach, CA
[This review was collected as part of a promotion.] Machine works great!! We bought this about a month ago and are loving it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn’t last, not worth the money
on November 29, 2024
Posted by: Rachel
This is the second Nespresso Vertuo Next that I have purchased in two years. They work great for about a year and then just stop one day - even with regular cleaning and descaling. I won’t be buying a 3rd machine to have the same problem in a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback, Rachel. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us at your earliest opportunity so that we may assist you with your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
I hate this thing
on January 5, 2025
Posted by: TanyaN
from Houston Texas
I will never buy another Nespresso Machine. I have had this machine less than a year and it has been a ridiculous pain in the behind. It get's stuck in descaling mode every single time I have to descale. I mean seriously it shouldn't be this complicated just to clean the stupid thing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and honest feedback. We’re disappointed to learn that your VertuoPlus Deluxe is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Nespresso machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact us at 1-800-562-1465 if you would like to speak with a Machine Expert who may assist with descaling and other troubleshooting tips to optimize your experience when maintaining your VertuoPlus Deluxe. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Products
on December 19, 2025
Posted by: WillB
[This review was collected as part of a promotion.] I had a Nespresso coffee at my daughter’s home during Thanksgiving and enjoyed it. She encouraged me to get one so I ordered my Vertuo Next and several sleeves of different coffees and espressos. To put it mildly, I am “addicted.” I love everything I have tried and I look forward to ordering again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Easy to use
on January 2, 2026
Posted by: Retta
from Texas
[This review was collected as part of a promotion.] I bought this about a month ago and will never go back. Nespresso is the way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 13, 2026
Posted by: PAS321
I seriously love my Vertuo Next. It’s super easy to use. The coffee tastes great and the machine looks really nice on my counter too. Totally happy with it!
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 14, 2026
We love to hear that! Thank you for your review.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA