Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
3
Good 👍
on March 25, 2026
Posted by: JessicaG
[This review was collected as part of a promotion.] It’s a great machine. It’s quiet. It brews the pods well. I am just not a fan of espresso. It’s small enough to not take up too much space. And it’s easier to use.
Written by a customer while visiting influenster.com
Customer Rating
5
Quick and easy and delicious espresso!
on March 25, 2026
Posted by: CaitlinM
[This review was collected as part of a promotion.] Love my Nespresso machine!! I love that it can make espresso and coffee and I’ve been really enjoying making iced vanilla lattes with it! It’s easy maintenance and cleaning and super quick!
Written by a customer while visiting influenster.com
Customer Rating
5
Love it so much!
on March 25, 2026
Posted by: JanieW
I absolutely love my Nespresso. I was skeptical to get it because reviews said they had issues after a year. I’ve had it for a few years now and it’s the best. I’ve had no problems. I totally recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Simple Decadence
on March 26, 2026
Posted by: TraciB
[This review was collected as part of a promotion.] I have always wanted a Nespresso machine so I was pretty excited to receive this. I’ve really been enjoying the Vertuo Next with its simplistic design and perfectly brewed coffee. Making coffee doesn’t get much easier than this - plug in, insert capsule, close & lock lid, press the single button and you get an amazing quality coffee topped with delicious crema.
Written by a customer while visiting influenster.com
Customer Rating
3
I tried it, but it's not for me.
on March 26, 2026
Posted by: KelseyG
[This review was collected as part of a promotion.] Let me start off by saying I love coffee. I own an espresso machine as well as a drip coffee maker already, but I had heard all the hype about nespresso and wanted the convenience of a pod for elevated coffee, without having to clean the machine so much. I was immediately overwhelmed by their pods. Nowhere does it teach you that the size of the pod you put in is how much product you get- and the machine knows what size pod you put in. Theyre all similar in size, but read the labels! Once I had the pods figured out it was a little easier, but randomly, the 7.77 Oz pods would over fill my 14oz mug and make a giant mess, so cleaning was a headache. The cup holder feels flimsy and not very secure, which was also a concern because its holding a cup of scalding coffee.my last gripe, which I wasnt expecting, was the discard pod storage- it floods with coffee water so when you go to dump them, old coffee water goes everywhere! It says it holds 7 pods, but after 3 or 4, the small bin is full do dont trust it. After allllll these downsides, there was an upside. I liked the espresso shot and it makes a true product, it just wasnt worth all the confusion and constant cleaning.
Response from influenster.comBy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review, Kelsey. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting influenster.com
Customer Rating
4
My house smells like a cafe
on March 26, 2026
Posted by: JulieN
[This review was collected as part of a promotion.] This small and sleek machine makes my house smell like a cafe. At first looking at the box it came in I thought it was going to be much bigger but it is very slender. It was a little work to get it set up compared to just a regular coffee machine where you plug in and add water. I love how it makes different sized coffees with the pods. Both caffeinated decaf, cold brew espresso, everything . Unfortunately, I don’t like that I have to use a certain brand of pods that I can’t just buy at the store. I do like the set up. I don’t have to remove the pods as soon as you open the lid the pod flips back into a secret compartment. The coffee doesn’t come out hot hot and once I add my creamer/milk it’s cold and I love my coffee hot.
Written by a customer while visiting influenster.com
Customer Rating
4
Get ready for some truly great coffee!
on March 26, 2026
Posted by: LyleJ
[This review was collected as part of a promotion.] This machine is awesome. It makes perfect cups of coffee that are super delicious.
Its a centrifugal brewery. I didn't know those existed. Its a cool bit of science. The clean up is quick and easy, making it very low maintenance. The only issue is have, is the water tank needs to be bigger!
This is a great product l, i love what it does. This gets a 9/10, if the water tank were larger or the pods cheaper, this would easily be 10/10.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes a fantastic cup of coffee or shot of espress
on March 26, 2026
Posted by: AndreaF
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo. I’ve always wanted a Nespresso, but they always seemed large and very expensive. The Vertuo takes up much less counter space. It was really easy to set up. I like how there is a moveable shelf so you can choose where to put your cup. It brews easily, it’s not too loud, and makes a fantastic cup of coffee or shot of espresso. I did notice that the coffee isn’t too hot, so you don’t have to wait forever to enjoy. It’s really easy to take care of, and I’m enjoying trying different Nespresso pods.
Written by a customer while visiting influenster.com