Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,308 Reviews)
Rating breakdown 4,308 reviews
5 Stars
3,297
4 Stars
446
3 Stars
123
2 Stars
125
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
2
Pods get stuck
on October 11, 2023
Posted by: Lydacaine
from Washington DC
The pods always get stuck at the top. Super annoying. So before I can make a cup I have to remove the last pod that is stuck. It's difficult to get out and sometimes messy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 12, 2023
Thank you for your review. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. We look forward to finding a satisfactory solution. Please give us a call at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed
on October 11, 2023
Posted by: JenniferC91
from Bayville
[This review was collected as part of a promotion.] I am so obsessed with this machine it’s amazing and the coffee is superior ! I don’t add milk or sugar just straight and it’s fantastic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Steer clear
on October 11, 2023
Posted by: DG
from Orange County, CA
It started leaking at about 8 months ! I should have seeked help then… now about 2 years in it makes a puddle of water at the base whenever I brew coffee! My Keurig lasted 5 years and was still working before I decided to “upgrade” terrible decision, steer clear ‘ warranty is only 1 year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 12, 2023
Thank you for your review. We're certainly disappointed to see this, and we hope you know that we're always here to help. While your machine is out of warranty, we offer a lifetime of comprehensive troubleshooting and a discount on a replacement machine if you choose. Please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine!
on October 14, 2023
Posted by: Nolagirl
from New Orleans
[This review was collected as part of a promotion.] I love the créma. I enjoy changing from a double espresso to a full 7 ounce coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovely machine
on October 14, 2023
Posted by: jules
[This review was collected as part of a promotion.] I have been using this machine for a week now and I absolutely love it! It easy so easy to use and setup, and every coffee I have tried using this machine was delicious! I will never go back to drinking regular coffee. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
on October 16, 2023
Posted by: E97
I bought this machine almost a year ago and it started blinking red 4 months into me having it. It doesn’t work anymore. I always take care of my machines and never had an issue with other models.
I would recommend this to a friend!
Response from Nespresso USABy Antonia, Customer Service, October 18, 2023
Thank you for your review, Leslie. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty for replacement or repair, with lifetime troubleshooting service. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to assist you. We look forward to making your Nespresso experience as enjoyable as ever.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on October 18, 2023
Posted by: Ade123
from Los Angeles, CA
[This review was collected as part of a promotion.] After 5 years we needed to replace our machine. We got this one and we are happy with it. Hoping this machine lasts as long or even longer.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good coffee machine
on October 18, 2023
Posted by: mmg
[This review was collected as part of a promotion.] I bought this recently and so far have been pleased with my purchase! It’s a good compact size and I have enjoyed the different pods. Great for preparing coffee before heading out to work in the morning!
Written by a customer while visiting Nespresso USA