Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great machine
on March 17, 2026
Posted by: MayteZ
[This review was collected as part of a promotion.] First time using this machine, love it!
It was simple to set up and use within minutes.
High quality results, it’s easy to control it.
The size of my coffee and right the size and the temperature it’s just perfect.
This machine is easy to clean .
Love it !
It was simple to set up and use within minutes.
High quality results, it’s easy to control it.
The size of my coffee and right the size and the temperature it’s just perfect.
This machine is easy to clean .
Love it !
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious
on March 17, 2026
Posted by: Hbrancat
from Santa Cruz California
[This review was collected as part of a promotion.] I bought this a month ago and have been pleasantly surprised how much I am enjoying it. The cappuccinos and ice coffees have been delicious. It us easy to use and communicate and service with company had been swift and reliable
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 18, 2026
Thank you for your lovely review! We're so happy to hear that you're loving the Nespresso experience!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Average espresso
on March 17, 2026
Posted by: HeatherF
[This review was collected as part of a promotion.] Many years ago we had one of original Nespresso machines and loved it. Later the Vertuo line was released and we were anxious to try it. Unfortunately this machine was a big disappointment. First it looked dirty on the outside. Being the white color it was easy to see some kind of black dust all over the exterior. Second, there were no pods in the box with the machine. Even a keurig machine comes with a couple sample pods. Once we did get pods the quality was lacking. The espresso brews very foamy. Not the same texture as a true espresso crema. There’s also the difficult functionality of closing and locking the machine and getting it to brew. There’s only one button but it doesn’t always work well the first time. As a whole I would not recommend this machine to anyone who’s picky about the quality of their espresso.
Response from influenster.comBy Nespresso USA, Customer Service, March 21, 2026
Thank you for your review, Heather. We value your feedback and ask that you call directly, 800.562.1465. While each blend brews to the specific parameters of that blend, a Machine Expert is available to address your concerns with your new Vertuo Next. We look forward to speaking with you.
Written by a customer while visiting influenster.com
Customer Rating
5
Sleek, Simple, and Perfect for Guests
on March 17, 2026
Posted by: JacquelineT
[This review was collected as part of a promotion.] I love my Nespresso Vertuo in dark gray, especially with the pod storage drawer holder, which I purchased separately. It keeps everything neat and within reach. This machine replaced both my old Keurig and Nespresso makers and it is much easier to use. Just pop in a pod and go! Plus, it matches perfectly with my countertops! Score!
The machine is consistent, reliable and the final product always tastes great. Perfect for single servings and when guests visit, they can choose their own coffee. Stylish, compact and I’m not constantly refilling the water tank. Highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to use but dispenses very strong coffee
on March 17, 2026
Posted by: JessicaR
[This review was collected as part of a promotion.] For someone that likes a sweet milky coffee and doesn’t drink too much coffee, this machine feels a bit too intricate. After using, it’s easier each time. I don’t understand the difference in coffee pods so that’s really confusing.
There are instructions in the manual, with English, French, Spanish and Hebrew.
The coffee machine itself is nice to use. The pod ends up being pushed to the back automatically and there’s a side on the machine to grab the empty pods. It’s hard to open it and I have short natural nails. It’s also a bit harder to press down to lock the top prior to starting the brew.
The coffee itself is fine, it was very strong and frothy. I like the frothy but had to really “water” it down with milk and sugar.
The cup holder stand is adjustable so it can be for smaller cups as well. Feels sturdy. Uses a three prong.
Overall, it’s a nice coffee machine and fun to use. It looks very nice and the water receptacle is fully enclosed (great for stopping bugs and dust getting in) and holds a good amount of water. It’s a good machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes my expresso tastey
on March 17, 2026
Posted by: BrandyL
[This review was collected as part of a promotion.] I like my new expresso machine. It's so awesome I'm so happy that I received this product . I thought it would be hard to use an figure out at first but I got it after the 2nd time and my coffee tastes awesome and delicious.
Written by a customer while visiting influenster.com
Customer Rating
5
The best!! Perfect
on March 17, 2026
Posted by: RossannaR
[This review was collected as part of a promotion.] I Am absolutely in love with - and delighted by this coffee machine!, It features a sophisticated, unique design and is incredibly easy to use. It has a large water capacity and even includes a built in bin where empty coffee capsules are automatically deposited. It isn’t heavy and easy to clean. The coffee taste delicious!!! There is a wide variety of flavors available, and it comes out complete with foam and everything!, it’s a perfect!!!
Written by a customer while visiting influenster.com
Customer Rating
5
Overall love the coffee it makes
on March 17, 2026
Posted by: JennaJ
[This review was collected as part of a promotion.] It’s a nice looking machine. I love the light grey color option and the fact that it’s slim. When I first used the machine I was a little taken aback at how clunky the locking mechanism felt. It took more effort to lock (close) it than I am used to with past machines or other brands. But I have gotten used to that and I LOVE the frothy fresh coffee it makes. It tastes premium. Now I feel like I can skip the extra money spent at the coffee shop and have a treat at home.
Written by a customer while visiting influenster.com