Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,308 Reviews)
Rating breakdown 4,308 reviews
5 Stars
3,297
4 Stars
446
3 Stars
123
2 Stars
125
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Machine is hard to manage. Customer service A+
on August 25, 2023
Posted by: robinkuma
from Los Angeles, CA
Not sure if this was supposed to be an upgrade to the VertuoPlus. I decided on this machine because you can get the Alto pods. I've been using it for a few weeks. I have rheumatoid arthritis and the locking/unlocking is hard on my hands. It's really not easy at all! And for some reason, the drip tray is really small so when I'm wrestling with the top, I have to catch my mug from falling. and it is very loud but it is faster than the Plus. Main reason I'm exchanging is due to the difficulty I have locking and unlocking the machine. Customer service is GREAT as always!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Robin. We're dismayed to hear that the Vertuo Next did not meet your expectations, and thank you for taking the time to reach out regarding a return. We will be sure to share your feedback regarding the machine with the appropriate teams here for further review. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, as well as the option to return within the first 30 days for any reason. Should you have any additional questions or concerns, please don't hesitate to reach out for additional assistance through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than the newer manual locking model by far!
on August 27, 2023
Posted by: psrayster
from Cathedral City, CA
A vastly better machine than the newer, less expensive machine. It took two hands to load and lock the newer machine, this machine does everything for you. I fail to see the rationale of the new machine, but I guess to each his own. I can say that the VertuoPlus heats the coffee to the correct temperature vs. slightly tepid coffee from the new model also. I'm slightly disappointed in the "fake" crema' that's made by spinning the pod as opposed to the coffee just having a natural crema' like my Original Nespresso machine that's still in service.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Wrestling the lid to close
on August 28, 2023
Posted by: Valenzuela5
from Temecula, CA
We've had our Vertuo for close to a year now. Love how my coffee tastes and we saved so much money from going to a coffee shop. My only concern is I have to wrestle to seal the lid to secure the capsule in place. I literally have to put a little weight on it to pressure the lid to close. Is that normal? A friend of ours has an older version that you press the lid and it automatically closes to start the coffee process.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, August 31, 2023
Thank you for your review. This is normal for the Vertuo Next machine. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
No longer need S*^#bucks!
on September 4, 2023
Posted by: Sam112081
from Austin, TX
[This review was collected as part of a promotion.] Worth every single penny! Although it costs a whole lot less than I thought it would! We love our nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine!
on September 7, 2023
Posted by: erk2015
[This review was collected as part of a promotion.] The best coffee maker! Quick and easy to use, but makes a perfect cup every time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on September 7, 2023
Posted by: Kaseya83
from Largo, fl
I look forward to my morning coffee now. This machine is amazing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Nespresso Machine the Vertuo Plus Deluxe love
on September 8, 2023
Posted by: k9tym
from Clermont, Florida
The Vertuo Plus is the best machine I have ever owned! It brews nice hot coffee, and it works perfectly no issues like I had with the Vertuo Next which stopped working after only 6 months. I highly recommend the Vertuo Plus to anyone and let me tell you that you would love it. AAA
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Nespresso machine
on September 12, 2023
Posted by: Trayc
from Gurnee,IL
My favorite coffee machine ever. I love how it froths the coffee on the top . I don’t have to worry about taking out the coffee pod and it dripping everywhere because it drops into a pod holder. I hope in the future they make the platform that holds your cup bigger as I often have to hold my coffee mug.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA