Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,413 Reviews)
Rating breakdown 7,413 reviews
5 Stars
5,778
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,272 out of
3,790)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
3
I give this 3
on May 7, 2022
Posted by: kyliet2
I give this 3 stars because the espresso tastes pretty good but sometimes it tastes weird.. and if I leave the water tank connected it leaks all over from underneath. It's ruined my counter and a shelf. Overall it's pretty frustrating. I've tried de-scaling it and resetting it.
Written by a customer while visiting influenster.com
Customer Rating
5
Just bought this for
on May 5, 2022
Posted by: sheas19
Just bought this for a mother's day gift although I have experience with one before. It is a great machine for making lattes. It is quieter and seems faster than the Nespresso Vertuo next model. It also has an automatic opening lid for ease of access. I would recommend this model if you like full cups of coffee and want to make lattes.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing better than any
on May 2, 2022
Posted by: sarahs1995
Amazing better than any other coffee or machine. Favorite flavor is vanilla custard pie
Written by a customer while visiting influenster.com
Customer Rating
5
I love this maker!
on April 30, 2022
Posted by: CicelyG
I love this maker! It is so good and quick to use! You don't need a foam maker because it does it all in one. My only problem is the constant buying of pods. You can just walk into the grocery store and buy them. You have to order online so of course that's inconvenient and pricey but I do enjoy using this fabulous machine when I can spend the money for the pods
Written by a customer while visiting influenster.com
Customer Rating
1
not durable
on April 26, 2022
Posted by: coffee lover
from New Jersey
Mine kept on stopping til it officially stopped working fully after 6 months. The "rebooting,
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Lei. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged a repair for your machine. If you need additional assistance with your VertuoPlus machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Vertuo plus deluxe
on April 26, 2022
Posted by: FABER
from Smithtown new york
I am fascinated with this machine, better than an espresso in a restaurant or even STARBUCKS itself... the only thing that I have not been able to do is pair it with the nexpresso app and that in the USA there is no option in Spanish to better interpret its recommendations.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Faber. We're happy to learn you are enjoying your VertuoPlus machine. However, we’re disappointed to learn that your machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please note that the VertuoPlus machine is not designed with Bluetooth capability. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465 and speak with a Spanish translator over the phone, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speed and easy
on April 24, 2022
Posted by: Barb
from VanDyne WI
When I work I don't have to settle for poor work coffee quality. One cup of Nespresso is complete satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Love Love
on April 23, 2022
Posted by: Zman
from North Carolina
I have had my machine for two weeks and love it. Great coffee taste and simple to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA