Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,413 Reviews)
Rating breakdown 7,413 reviews
5 Stars
5,778
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,272 out of
3,790)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Best coffee machine!
on June 28, 2022
Posted by: lekhab
It’s so easy to use! And makes delicious coffee with a lot of different flavors both iced and hot coffee. It’s easy to clean.
Written by a customer while visiting influenster.com
Customer Rating
2
Delicious coffee / disposable machine
on June 24, 2022
Posted by: Firechickey
from San Francisco CA
I have owned 2 of this machine. It clogs and leaks after about a year. I replaced it thinking “maybe I could have cleaned it more frequently”? Second machine I kept pristine. Same issue after about a year.
I guarantee when your vertuo fails it will be right after you buy a case of pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your VertuoPlus has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on June 14, 2022
Posted by: Hank
from Louisville KY
Loved it so much I bought another one for my sister!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the new look!
on June 6, 2022
Posted by: Karen
from Asbury Park, NJ
I noticed that Nespresso changed the look of the machine. The one that I have was six years old. There was nothing wrong with it except the coffee wasn't as hot as it used to be. I love the look of the machine and, of course, the way the coffee tastes. Happy I decided to upgrade!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my VertuoPlus
on June 6, 2022
Posted by: Leed34232
from Sarasota, FL
This unit makes great coffee and enjoy waking up in the morning knowing that my coffee is only a few mins away. The coffee selection is great and anyone can find something they like.
When it comes to customer Service, it's pretty good but today I felt like banging my head against the wall and tossing the machine out
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Been using this bad
on June 5, 2022
Posted by: mia_smiff
Been using this bad boy since 2020 and still in love with it. It really does make the smoothest creamiest espresso. Puts Starbucks to shame honestly. 100000% recommend this machine to any coffee lovers. Super simple and easy to use. And versatile. Only complaint is pods price but you save so much money on not buying coffee out you really can’t complain.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine and makes
on June 1, 2022
Posted by: rebeccab324
Great machine and makes top notch coffee. Stronger and more flavorful than other coffee makers out there. Love that the pods or capsules are made of aluminum and can be recycled unlike the other coffee pod machines out there. Pricey but worth the trade off in my opinion. Only downfall is harder to find capsules in store and limited varieties available on site.
Written by a customer while visiting influenster.com
Customer Rating
1
stopped working after 6 months w/ weekly cleaning
on May 31, 2022
Posted by: Sadandstuck
from United States
I loved the new design of the machine, the taste of the coffee & purchased 2 new machines as gifts for loved ones. I used it every day, so I cleaned it every Sunday at noon. When the light came on to descale it, disaster ensued. I followed all of the instructions & it wouldn't re-set. Descaled a 2nd time & it was just dead. Super bummed out & keep coming back to the site to buy another, but just can't complete the check out because I'm afraid I'm wasting my $. Previous original machine lasted 6 years without a single issue. Stuck with 6 months worth of capsules bc I planned ahead due to supply chain issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 1, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty covered through Nespresso and we're happy to offer lifetime troubleshooting support. We tried to get in touch with you and offer assistance, however, were unable to reach you at the number on file. We feel confident we can help resolve the descaling issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA