Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great coffee at Home!
on March 13, 2026
Posted by: PalonR
[This review was collected as part of a promotion.] I absolutely love my Nespresso Vertuo Next. It’s super quick to brew a cup, which is a lifesaver on busy mornings, and the coffee tastes smooth and rich—almost like a café-quality cup at home. I like that it can make different sizes, from espresso shots to larger mugs, and the capsules are easy to pop in. Cleaning it is simple too, which I really appreciate. It’s slightly bigger than I expected, but the convenience and quality more than make up for it.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine
on March 13, 2026
Posted by: JaddeyC
[This review was collected as part of a promotion.] I absolutely love the nespresso vertuo next. It is so easy to use all you have to do is put the pod in and press a button. I love how you can also use expert mode to make the coffee pods double espresso pods! I would recommend this to anyone especially those who don’t want to waste time with grinding beans and all the extra steps with regular espresso machine and plus this one lets you make coffee too!
Written by a customer while visiting influenster.com
Customer Rating
5
Fantastic Espresso
on March 13, 2026
Posted by: KathleenH
[This review was collected as part of a promotion.] I love this machine! It makes all different types of espresso and coffee and is so simple and easy to use. I like that there is an app where I can set the level of strength for coffee that I like. The only downside is that it is quite loud, so not something you'd want to use while someone is sleeping in the next room!
(click to see the video)
Response from influenster.comBy Nespresso USA, Customer Service, March 14, 2026
Thank you for your review, Kathleen! Customer satisfaction is our top priority, and we are so happy to hear that you're loving the Nespresso experience!
Written by a customer while visiting influenster.com
Customer Rating
3
Good if you’re just looking to use their pods
on March 13, 2026
Posted by: SamanthaS
[This review was collected as part of a promotion.] I was really excited to try the Nespresso because I’ve heard a lot of good things from friends. It was easy enough to set up and it says you can actually connect it to your phone to schedule brews which is cool. I like the little built in trash can for the pods where it drops them in there when you open it after brewing. I don’t feel like the water gets as hot as my Keurig though, I ended up having to reheat my coffee because it didn’t stay hot very long. It’s also a little more difficult to get hot water from to make tea or hot chocolate. You have to basically run a cleaning cycle to get it to dispense just hot water and again, it’s not as hot as I’d like.
Response from influenster.comBy Nespresso USA, Customer Service, March 17, 2026
Hi Samantha. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespress-YES
on March 13, 2026
Posted by: MelissaK
[This review was collected as part of a promotion.] Received this item from Influenster in exchange for my honest review. I am not a big coffee connoisseur but boy do I absolutely love the smell of a good brewed coffee! This machine has a very sleek aesthetically pleasing design and is super easy to use. For one, I appreciated the simple packaging that it came in, less to throw away and not so much unnecessary unpacking. Setup was simple and the instructions included were very easy to use…a toddler could figure it out! The tower container for the water is easy to remove for easy filling and emptying. The lock and unlock mechanism is simple to use and icons are in the machine for easy reference. The coffee cup holder has multiple levels to accommodate the size of your cup and is easily removable. The “smart coffee” option for brewing is great but not necessary if you choose to use it to make it convenient for you or it aligns with your lifestyle then that’s great. I have not tried the option yet but will for full knowledge of this machine. An app is downloadable and there is a QR code in the manual to scan for videos and instructions as well. Once the coffee is brewed and the capsule is finished, you unlock the top and the capsule pops out into a chute behind the capsule holder and it falls into a disposal area on the side of the machine where it can cool down and you can throw it away later…love this feature!
I also received a sample box of espresso capsules to try which came with information on each type and their intensity and flavor profile. I am an infant novice when it comes to coffee and coffee brews and types. Today I had the Fortado and let me tell you my home smelled so amazing for one and two the flavor was phenomenal. The creamy, only, cocoa flavor profile was evident in the brew and I added a slight bit of cream and put it over ice…don’t come for me on this, again…novice coffee drinker here. Anyway, I did not even need any sugar or sweetness and this cup was perfect for me and I cannot wait to try the other options sent to me and continue to use this machine.
This machine can be purchased as many different retailer and depending on that retailer the price point varies. The capsules for this machine are a bit pricier than your typical k-cups but the flavor and quality is much better than the k-cups and worth it.
I have owned both machines now and I think it’s all subjective and in your preference based on your lifestyle. Each are equally convenient and easy to use. Each has multiple options for cups/capsules. Some may say the typical Keurig is most convenient and suited for the on the go type of person but really this machine is just as convenient and it is espresso vs coffee preference. If you are willing to splurge a little more I say do it and get this machine!
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Love!
on March 13, 2026
Posted by: MeganT
[This review was collected as part of a promotion.] I absolutely love this vertuo next by nespresso! It makes great coffee all around and not to mention it looks beautiful on my countertop. The white color looks so chic and modern.
Written by a customer while visiting influenster.com
Customer Rating
5
Morning Must Have
on March 13, 2026
Posted by: PenX
I love my Nespresso VertuoPlus. It’s a one-touch premium coffee experience that starts my day on the right note. When I’m still tired and my brain is waking up, the simplicity of this machine makes my morning infinitely better. No measuring. Just a simple press of a button.
Written by a customer while visiting influenster.com
Customer Rating
4
Creates espresso and coffee with amazing foam. Bre
on March 13, 2026
Posted by: AutumnM
[This review was collected as part of a promotion.] The Veturo Next is awesome! It has a sleek compact design and makes it easy to fit into any kitchen.
The feature I think I am most impressed with is its self disposing feature of the used pods. Once your coffee/espresso is brewed you open it and two arms inside grab the used pod and toss it into the container behind it.
You will notice that you can buy so many different types of pods with this machine from espresso, to coffee, iced, milk, and more. The cool thing is that the Nespresso has bar codes under each pod which reads what type, and size to brew for. All at the press of the button, there is nothing to it, no guessing. You add your pod and press the button and the machine does it all.
It also comes with an app that guides you through cleaning and descaling. The app and machine do all the work, you don't have to fuss over instructions on what to do and how because it is already programmed to clean itself. All you have to do is add the container to catch the water.
Setting up the machine is also fast and easy, the app guides tou through initial set up which just involves cleaning the machine before first use.
The espresso and coffee it brews is unlike anything I have ever seen. The foam it brews is AMAZING. A thick coffee foam, that when added into your creamer creates a latte just from a single pod. I absolutely LOVE it!
There are also a lot of accessories tou can purchase to add to your coffee bar to just bring your nespresso up to the next level.
My one complaint is that the pods are quite expensive. If you drink multiple coffees every day it adds up fast.
All said and done I love the Vertuo Next and highly recommend it.
Written by a customer while visiting influenster.com