Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great Coffee!
on March 8, 2026
Posted by: LyndaS
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a great coffee/espresso machine. It is very streamlined so it doesn’t take up a lot of space on my counter. It is very easy to use and puts out a great cup of coffee. And I love being able to make Cappuccino and Lattes at home. It can make about 5 different size cups and the machine actually senses which to make when you put a pod in. There is a huge selection of coffees to choose from. I have tried a a variety of them (espresso, double espresso, coffee) and haven’t yet picked a favorite. The espressos are fabulous and make a great cappuccino. And the coffee is so smooth. I also love that the pods self eject after use and they are caught in a bin so that they can be recycled.
I do have a couple issues with it the first being that it is mostly made of plastic so I am not sure yet of its durability but it does keep it from being too heavy. I also find the coffee pods on the expensive side compared to other types. But overall I will continue to use it and recommend it to others who are looking for a great cup of coffee!
I do have a couple issues with it the first being that it is mostly made of plastic so I am not sure yet of its durability but it does keep it from being too heavy. I also find the coffee pods on the expensive side compared to other types. But overall I will continue to use it and recommend it to others who are looking for a great cup of coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect coffee maker
on March 8, 2026
Posted by: KaydianJ
[This review was collected as part of a promotion.] The size is perfect for my work from home desk. Features are simple it’s just one button press and you have coffee. Seems like it will be durable. Holds a lot of water.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Like a coffee shop at home
on March 8, 2026
Posted by: AlyssaG
[This review was collected as part of a promotion.] I have previously owned a nespresso and i am still OBSESSED with this upgrade. It is sleek and slim and fits so much better on my counter tops. I love the navy blue detail and the hidden slot for capsules. The instructions were very easy to follow for set up and include QR codes that link to YouTube videos. The coffee is rich and makes me feel like I’m getting a fun drink at the popular chain, when really I’m spending fraction for the same thing at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Upscale coffee maker for dummies
on March 8, 2026
Posted by: AlexB
[This review was collected as part of a promotion.] This Nespresso Vertuo is an amazing upscale machine that I've dubbed the coffee maker for dummies. As long as you can handle adding water to the tank, it tells you everything else to do. I am so impressed with the smart technology of this machine and its pods. The pod you select has listed how many ounces it makes, so it tells you how big of a mug you need. The pod then automatically tells the machine how big of a mug you are using via the built in bar code. Then, with one press of a button, your house quickly starts filling with the aroma of your local coffee shop. Unlike other K-pod machines that drip water through one or two punched holes in the pod, the Nespresso Vertuo fills the pod using a ring of holes and then spins the pod at an extremely high speed, coined its "centrifusion" technology, so that every last ground gets soaked and the full flavor gets extracted. This machine gets even smarter using the smartphone app, which allows you to rinse and clean the machine at regular intervals, perform maintenance tasks such as descaling, and update firmware when updates are available. Lastly, let me comment on the flavor experience...the smoothness of the blend, along with the foam that is created, produces a non-bitter and full-bodied coffee product that I swore I could only get from a professional barista!
Written by a customer while visiting influenster.com
Customer Rating
5
The smell and taste of luxurious coffee! Truly spo
on March 8, 2026
Posted by: LeAnnW
[This review was collected as part of a promotion.] A little tech savvy here and it was easier set up than I was worried about. Cleaning the machine before use easy peasy! Let’s get down to business. This machine and cofffee selection chefs 💋. I chose the Columbia coffee capsule as my first try and it did not disappoint the smooth rich flavor danced across my taste buds and watching it brew while it may have some noise the high-tech made it stop perfectly for a long pour 9.1 oz mug that was set up in my app 10/10 highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
3
Nice machine-I just don’t like the coffee.
on March 8, 2026
Posted by: LindaB
[This review was collected as part of a promotion.] This is a very nice machine and I like the feature of hiding pods after use. Problem is I just don’t like the coffee. Machine is loud and coffee is frothy. I prefer a plain black cup.
Response from influenster.comBy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo Next Machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting influenster.com
Customer Rating
4
Compact Size Coffee Machine
on March 8, 2026
Posted by: SherritaB
[This review was collected as part of a promotion.] The machine is easy to use. I thought some of the pods that look similar to them can be used but they weren't compatible. The machine is a nice size not too bulky and brews fast. Not sure if the machine is made with harsh chemicals so that's the main reason I couldn't give it 5-stars. Also, it is a bit of a disadvantage to not have a compatible second pod option.
Written by a customer while visiting influenster.com
Customer Rating
5
Disappointed
on March 8, 2026
Posted by: KavitaG
[This review was collected as part of a promotion.] I was so excited to set up my new Vertuo Next! The unboxing experience was great; the machine itself is stunning in white and has such a slim, space-saving footprint. It's made from 40% recycled plastic, which I love. Unfortunately, upon taking it out, I noticed the water tank was cracked. It couldn't hold water. It's a bit of a bummer because the machine design is so sleek, and I was ready to start brewing.
Written by a customer while visiting influenster.com