Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,416 Reviews)
Rating breakdown 7,416 reviews
5 Stars
5,781
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,273 out of
3,791)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
LOVE this coffee maker
on September 13, 2022
Posted by: Ali
from Orange County, California
[This review was collected as part of a promotion.] I bought the machine a few weeks ago and fell in love with it immediately. The coffee is delicious, it's easy to use, and worth every cent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on September 13, 2022
Posted by: Ahenry
from Portland OR
[This review was collected as part of a promotion.] I bought this for my significant other and I’ve been using it to make coffee for myself every day! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
After a year you and your machine are on your own.
on September 12, 2022
Posted by: Karina
from New York
This machine was like our family member, we loved it. And any place in the world we'd go and see the Nespresso shop, we'd support it absolutely ! However, 4 years passed by, the machine, a coffee to be exact, started leaking. We called the support center, went thru the whole process that took almost 40 min to find out they can't help us. AS THE WORLD WIDE FAMOUS COFFEE MACHINE COMPANY WON'T HELP YOU IF YOUR MACHINE IS MORE THAN A YEAR OLD! SO BASICALLY THET SAY THAT 4 YEARS IS TOO OLD HENCE THE NESPRESSO MACHINE IS NOT GOOD AFTER A YEAR OR TWO.
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great!
on September 12, 2022
Posted by: C
from New York
[This review was collected as part of a promotion.] Love this product! Makes my mornings so easy and happy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good product
on September 12, 2022
Posted by: KB
[This review was collected as part of a promotion.] Larger than I imagined. Instruction manual is quite confusing and unclear. But it makes great espresso/coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
It's decent
on September 12, 2022
Posted by: Scryed6698
from Myrtle beach
The coffee it brews taste better than a Keurig and the milk frother is pretty nice. However it loses a star because it doesn't make hot coffee. It's quite disappointing sometimes to have to microwave your coffee after brewing it because Nespresso doesn't believe in hot coffee.
Response from Nespresso USABy Tara B, Customer Service, September 14, 2022
Thank you for your review. We are happy to learn that you are enjoying your Vertuo Plus Deluxe machine, however, dismayed to learn that you’re not able to enjoy a hot cup of coffee. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Our Aeroccino warms the milk however are designed to not exceed a certain heat level to avoid scorching. Here are a couple of tips to help prepare a hotter beverage to increase your overall enjoyment: use hot water to preheat the cup to keep the coffee hotter longer, make sure the size of your cup matches the size of the blend, Clean the brew unit by following these steps: eject the capsule, close, and lock the machine, and press the button 3 times rapidly. The cleaning process will take up to 5 minutes and will dispense water from the machine in stops and starts. We recommend doing this weekly for the best maintenance. These are just a few tips, however, please don’t hesitate to contact us for further assistance. We are available 24 hours a day and 7 days a week, via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
perfection
on September 12, 2022
Posted by: lb
from laguna beach CA
[This review was collected as part of a promotion.] I dont know why I waited so long to get this - its a breeze to use, doesn't take up too much space on my bar, and the drinks are delicious every time. Its a treat I look forward to every day !
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on September 12, 2022
Posted by: Sam n
from Boston
[This review was collected as part of a promotion.] I bought this one month ago and it’s the best coffee I’ve ever made at home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA