Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,308 Reviews)
Rating breakdown 4,308 reviews
5 Stars
3,297
4 Stars
446
3 Stars
123
2 Stars
125
1 Star
317
86%of customers recommend this product.
(
2,805 out of
3,266)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Coffee shop at home
on February 21, 2023
Posted by: Fancy coffee addict
from Iowa
[This review was collected as part of a promotion.] I thought about purchasing a Nespresso for over a year and am so glad I finally did! I love it! It makes such a fancy and delicious cup of coffee at home that I know I’ll save money in the long run. I love being able to make my own lattes too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine
on February 21, 2023
Posted by: Zina
from Maryland
[This review was collected as part of a promotion.] I am so happy with my new coffee machine. It smells and tastes amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Planned Obsolescence
on February 21, 2023
Posted by: Juan33
from North Dakota
Bought this model today, because the one we were given for Christmas in 2019 simply quit filling the cup beyond a 5 second stream. Tested this one and it works fine, except it's a lot noisier. Hope it lasts longer than the 3 years and 2 months the previous one did.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review, Juan. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re pleased to provide some tips to help alleviate your machine issue. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel can help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel can help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on February 21, 2023
Posted by: HStill
from Pacific Northwest
[This review was collected as part of a promotion.] I've been very impressed with the Nespresso coffee experience for more than 7 years now. Our older machine was in need of replacement and we chose the Vertuo Plus Deluxe. It fits in our kitchen space very well and the coffee comes out nice and hot. We're really enjoying the larger water tank and how quiet the machine is as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Completely transformed my morning coffee
on February 21, 2023
Posted by: Anonymous
from New Jersey
[This review was collected as part of a promotion.] I bought this mostly for my mom and she was used to just brewing coffee and this has elevated her mornings so much! We love how easy the machine is to use and the flavors are so much better than a normal coffee machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So happy with my coffee!
on February 21, 2023
Posted by: Georgn
from San Francisco
[This review was collected as part of a promotion.] I love the coffee that the vertuo machine produces. The coffee has so much body and flavor and I look forward to drinking it in the morning. I put milk in the cup before the coffee and it foams the milk so I have a cafe latte every day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee !
on February 22, 2023
Posted by: Sunshine60
from Crothersville In
[This review was collected as part of a promotion.] Love love this machine,, this was our Valentines gift and it has not disappointed, all the features,, coffee tastes like Starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee I have ever tasted!
on February 23, 2023
Posted by: Nespresso Machine
from Chicago, IL
[This review was collected as part of a promotion.] I bought this a few weeks ago and have been using it every day! I love the taste and smell of the coffee it makes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA