Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,205 Reviews)
Rating breakdown 7,205 reviews
5 Stars
5,602
4 Stars
858
3 Stars
248
2 Stars
158
1 Star
339
86%of customers recommend this product.
(
3,210 out of
3,719)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
3
Thank you next
on February 16, 2026
Posted by: SammT
[This review was collected as part of a promotion.] I do love this machine. However there are a few things I don’t like about it. It is a rather loud machine compared to others I have. Another thing I’m finding is I can’t use a normal size mug in the mug holder because when it is vibrating to make the coffee it slides the mug off. If all love to have more room for the coffee to drip into the mug and be able to have room to put this in a travel thermos. Overall the coffee taste is extremely smooth and I do love the taste I just wish more room was given to dispense the coffee.
Response from influenster.comBy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Sam. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting influenster.com
Customer Rating
3
Coffee very strong
on February 16, 2026
Posted by: StaceyB
[This review was collected as part of a promotion.] I’m not quite sure I like this machine. It’s pretty loud when it starts brewing. My husband finds it too complicated to use. The pods are very expensive. The water reservoir is not very big. I’m not a huge coffee drinker but I do drink it but this was way too strong for my taste. It was ok to set up. You have to download the app which I don’t like to work a coffee machine.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Loved this machine
on February 16, 2026
Posted by: SarahT
[This review was collected as part of a promotion.] Beautiful but in coffee form! This nespresso machine truly exceeded my expectations as a coffee fanatic. The machine truly delivers that foam and creamy espresso coffee like a traditional one. We loved the unique design and extra secure lock feature for pod to stay in place! The machine itself is not so heavy! But it def has all the weight (where to the pod goes) this is just to say the machine is so flexible to go with you to an office! The noise is medium. There is some sound to it because it is extracting coffee. But nothing to extreme! When the water is heating up however the noise is extremely minimal! So coffee in about 30 seconds is worth it in my opinion! I truly found the durability standard 10/10 coffee taste 10/10 heating mode(how how coffee comes out) 10/10
Written by a customer while visiting influenster.com
Customer Rating
5
Great tasting coffee at home
on February 16, 2026
Posted by: KarenN
[This review was collected as part of a promotion.] I was a little intimidated by this machine at first. The app was asking a gor a QR code on the machine. I could not find one. Pairing though by Bluetooth worked fine though. I added water to the machine and tapped the power button. It seems to heat up fairly quick. The pods are large in size, but the flavors so far that I have had seem delicious. I like there is some flexibility in the size of cup you end up with.
Written by a customer while visiting influenster.com
Customer Rating
3
For bold coffee lovers who also love Crema!
on February 16, 2026
Posted by: ShaunaL
[This review was collected as part of a promotion.] I was excited to receive the Nespresso Vertuo Next as my first Nespresso machine. I’m usually a Moka Pot loyalist, and during cancer treatment I became extremely sensitive to smells, especially hot plastic, which made me hesitant about coffee machines. I’m happy to say this machine has no plastic smell or taste, and the coffee itself has been consistently bold and flavorful.
I’ve been testing it for a little over a week. While the written instructions weren’t very clear, the included QR codes were helpful and easy to follow.
I’m giving this machine 3 stars, not due to personal health reasons, but based on overall performance. First, it is very loud, which was immediately noticeable to both me and my family. I prefer quieter machines, so this was a drawback.
The first few cups were excellent, with rich flavor and a nice crema. However, after making several cups back to back, the machine began stopping mid-brew, producing incomplete shots and very little crema. I double-checked everything and ruled out user error. Since the machine is brand new, this was disappointing. Thankfully, it later returned to normal and has worked well since. If brewing multiple cups in a row isn’t recommended, Nespresso should clearly note that.
When it works properly, it makes a fantastic, bold cup of coffee with a creamy top layer. While this isn’t a true espresso machine, it does a great job creating espresso style drinks. I also appreciate the speed, convenience, and compact size, which makes it easy to use daily without taking up much counter space.
Overall, this is a great machine for anyone who enjoys bold coffee, crema, and convenience and doesn’t mind a louder brew. The noise level and brief performance issue are why I rated it three stars. Otherwise, it makes a wonderful cup of coffee.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Makes a perfect cup of coffee and or espresso.
on February 16, 2026
Posted by: TinaC
[This review was collected as part of a promotion.] I love this espresso machine. It is very easy to use and the brewing time is quick. This machine does not take up a lot of space on your countertops. If you were looking for an espresso machine I highly recommend this one.
Written by a customer while visiting influenster.com
Customer Rating
5
Versatile and delicious!
on February 16, 2026
Posted by: KatelynP
[This review was collected as part of a promotion.] I love the versatility of this machine. The different pods you can use are fantastic! I also love that it has an option to make a full carafe of coffee. The sample pack of pods we received was also a huge plus!
Written by a customer while visiting influenster.com
Customer Rating
4
Simple and Exquisite
on February 16, 2026
Posted by: MindyM
[This review was collected as part of a promotion.] This machine is small but mighty! I love how small it is and it’s so simple to use for even my elderly parents. It is a tad loud but nothing too bad. I wished it had a physical instruction booklet instead of a QR code to look up information. I spent a bit trying to figure out how the machine would know what size cup of coffee to dispense. After the initial learning period, I was able to teach my elderly parents to use it in no time. They love the delicious coffee/espresso it brews!
Written by a customer while visiting influenster.com