Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,417 Reviews)
Rating breakdown 7,417 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Reliable, delicious elevated coffee experience
on November 10, 2022
Posted by: MelanieDC
from Washington, DC
We bought this machine about 1 year ago and have used it nearly every day since with perfect, delicious coffee! Previously, we had an Original line with a milk frother and absolutely loved it. Then we decided when family comes over we should have some thing that makes a full cup of coffee for them and turns out that we absolutely love the 7.7 ounce cup and flavors. Had been thinking about upgrading to the VirtuoNext so we can make a carafe of coffee with the pour over option only available in that model. After reading reviews for the Virtuo Next, we will DEFINITELY be sticking with our reliable, perfect as it is VertouPlus until Nespresso works out the kinks in the Next model. Only draw-back on the Plus is the descaling process is WAY more complicated than the Original Line and sometime goes haywire where I’ve had to be on the phone for an hour, re-taking the machine through the whole process so it doesn’t keep thinking its needs to be cleaned again!!! But still, worth a bit of a headache every few month as or so for amazing coffe at variety of sizes. Just thought I’d share for anyone out there comparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Not quite love
on November 10, 2022
Posted by: jennylynne14
I really like this and how it brews the coffee. It’s rich, creamy and good, but it is STRONG. I love the iced coffee pods but the majority of the other ones are too much that I wish I could adjust them strength. It does look lovely on my counter and the types of pods are diverse, though expensive.
Written by a customer while visiting influenster.com
Customer Rating
2
Leaks from back
on November 10, 2022
Posted by: Srt212
Worked great until the entire cup of coffee started leaking out the back. I always descale so not sure what happened here.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, November 11, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
perfection every time
on November 7, 2022
Posted by: deniseh
from Mt Vernon Wa
My husband told me about this product as he uses it as his boss's house. However I could not believe they were true. I decided to buy it for our home and the machine is incredible. We are horrible coffee snobs and this machine has us beat. Its perfection every time. I want to buy another as a back up Ive gotten so dependent on it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks
on November 7, 2022
Posted by: Jeanne
from Tampa Florida
Leaks coffee. Buying a new one to replace the leaking one since I have so much invested in coffee. Makes a good cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello Jeannie. We appreciate your review. If you ever come across any issues with your machine, give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on November 6, 2022
Posted by: Kathi
from Greenville, SC 29601
I’ve had this coffee maker for a couple of years and it’s amazing! I need the white one now because it goes better with my kitchen
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed
on November 5, 2022
Posted by: Holly
from Peoria AZ
[This review was collected as part of a promotion.] Love my coffee machine. My two favorite coffees are Colombian and hazelnut muffin.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best cup of coffee
on November 5, 2022
Posted by: Mikef
from Sacramento
We were looking for the best cup of coffee available without going to a coffee shop. The vertuo plus fits the bill perfectly. Makes the house smell like a coffee shop. We love this thing
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA