Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,417 Reviews)
Rating breakdown 7,417 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great Machine Delicious Coffee
on December 6, 2022
Posted by: deniama9
from New York
[This review was collected as part of a promotion.] I bought this as a gift for my parents because every time they stay at my house they always say how much they love the coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Not Buy
on December 6, 2022
Posted by: Joe
from New Orleans
Breaks down in 2 years or less.Warnibg-Do not buy a Nespresso machine.It will break down and they will tell you we can sell you a new machine for a 35% discount. That makes no sense at all. They want you to buy another machine that will break down into years or less. Just look at all the negative reviews. click on each Nespresso machine and read all the negative reviews. my machine broke down in less than two years and that’s what they told me we can give you 35% discount on another machine. Instead of them improving our building a better machine they make the same junkie machine that will break down in two years or less and then they want you to buy another machine spin more money that will break down again and again and again. Read all the negative reviews. would you buy a car or appliance or TV or anything that breaks down into years are less? And then when you complain about it they tell you all will sell you another one for 35% discount. And when you buy it it will break down again. This makes no sense at all. I guarantee you I would’ve positive reviews of people who just got their machine and had it for a year less but just watching the future how many negative reviews from the same people will show up. Instead of offering people at 35% discount on another machine that will break down into years unless they should build a better machine that doesn’t break down into years or less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 7, 2022
Thank you for your review, Joe. We’re disappointed to learn that your Evoluo machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your feedback is of utmost importance to us in monitoring and improving the quality of our products and services we provide. We can assure you, your comments will be sent to the appropriate team for review.
The Evoluo machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Evoluo machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Should you decide to have your machine repaired, we’d be happy to assist you with this process. You may call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Modern and sleek
on December 6, 2022
Posted by: SFshopper
from San Mateo County
[This review was collected as part of a promotion.] I have been using Nespresso machine since the expresso version and then the Vertuoline when it came out a few years ago.
My machine was making sounds then I decided to buy a new model, the vertuoplus in white is beautiful, and modern
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee
on December 6, 2022
Posted by: mike3677
from Beavercreek oh
[This review was collected as part of a promotion.] I bought the Vert Plus for my daughter. I had previously bought one for myself to replace a Keurig. No comparison. I primarily us it for straight decaf, taste like regular coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine and Coffee
on December 6, 2022
Posted by: Angelika
from Florida
[This review was collected as part of a promotion.] Waiting for the Forest Almond to come back. Excellent coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my new machine!!
on December 6, 2022
Posted by: chris2233
from Georgetown TX
[This review was collected as part of a promotion.] I bought this new machine to replace my old one as it decided to stop working. I absolutely love the much improved features on this newer model!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best machine ever
on December 6, 2022
Posted by: Brandon
from Washington DC
[This review was collected as part of a promotion.] I was very impressed with my friends Nespresso and had to buy one for myself. I am so glad I did because I seriously use it twice a day. As a huge coffee and espresso drinker, I am more than happy with my purchase. Thank you so much
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Obvious design flaw!
on December 6, 2022
Posted by: HMH32
from Indiana
I've had this machine for a couple of years and I get so aggravated in the morning when trying to empty the used pods. There is obviously a design flaw because they get stuck up in the top of the machine. VERY annoying at 6AM in morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 7, 2022
Thank you for posting your review on Nespresso.com. Your feedback is important to us, and we are dismayed to learn that your VertuoPlus machine is not discarding your used capsules properly.
Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso. We recommend pulling the two prong wires that grabs the capsule away from each other to loosen the grip.
If this tip does not remedy your issue, we recommend troubleshooting over the phone with a Coffee Specialist. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at Nespresso. We recommend pulling the two prong wires that grabs the capsule away from each other to loosen the grip.
If this tip does not remedy your issue, we recommend troubleshooting over the phone with a Coffee Specialist. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA