Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,417 Reviews)
Rating breakdown 7,417 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great Coffee
on December 26, 2022
Posted by: Chan0508
from Texas
Makes amazing coffee / brew. Milk froth is pretty good, but may need additional instructions for the novice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best gift ever
on December 26, 2022
Posted by: Tgh
from NYC
Love this thing so much I decided to buy another. After 12 years of owning my standard machine, I realized I needed another. And this version was worth the wait. Everything about it is amazing. My nespresso machine is the one thing in my home I cannot do without. It has taken me from babies to getting my kids ready for the school bus in the morning. The people that complain about nespresso must like Dunkin’ Donuts coffee or kcup. Trust your gut and get this upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great but the design is ehh
on December 25, 2022
Posted by: Anon
Got it solely for espresso and does the job. However, the instructions have like 9 different language options, which is great and all until you’re trying to figure out how to get everything set up and one step is a page and a half trying to dig through which language to use. Still wouldn’t connect to the app for me.
Also, have slight OCD and I truly hate the shape.
I wish the water container would be able to do a true 90 degree turn and sit next to the machine instead of slightly on an angle, takes up a lot of counter space for just a pod producing machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the cost and trouble.
on December 23, 2022
Posted by: Fraoch
from Wi
Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your VertuoPlus machine does not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on December 23, 2022
Posted by: MorningCoffee24
from Los Angeles
[This review was collected as part of a promotion.] Coffee tastes much better compared to your normal coffee maker. The lid opens and closes automatically, making for a very ergonomic and stress free user experience. Overall, I’m very satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee and espresso
on December 23, 2022
Posted by: Jill27
from New Jersey
[This review was collected as part of a promotion.] I bought this a month ago and have been so happy. The cappuccinos and lattes are delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
“Virtuoso” VertuoPlus!!
on December 23, 2022
Posted by: Guero
from California
[This review was collected as part of a promotion.] This coffee machine makes great coffee- I prefer espresso, and the espresso it makes is as good as any I’ve had, including France, Italy and other countries known for espresso. Simple and easy to use, basically foolproof…
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA