Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,417 Reviews)
Rating breakdown 7,417 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
162
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
3
Great coffee but needs to be hot !!
on February 15, 2023
Posted by: New customer
[This review was collected as part of a promotion.] Love the coffee, wish the machine makes hotter coffee as this is the second machine I try and my coffee is not nearly as hot as my very old Keurig machine
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
Quality is very important to us, Rasha, so our machines brew the coffee to the specific parameters, and ideal temperature to brew a smooth cup, without heavy bitter or acidic taste, and avoid over-extracting the beans. If you're not pleased with your Nespresso coffee, please call directly, 800.562.1465, and a machine expert will assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID FLAT TOP VERSION
on February 15, 2023
Posted by: toads
from California
While flat top looks nice, but they are 100% inferior to the rounded top versions. This is our 3rd machine from Nespresso but the only one we felt we need to return right away. I actually thought it came broken because the lid felt so loose and lifted so much when "closed" (approx 1/2 inch to 1 inch on ONE SIDE ONLY). They told me it was "normal" to lift like that BRAND NEW and I shouldn't be touching the top anyways. The older, rounded version doesn't feel loose like that and top doesn't wobble when touched. It also doesn't feel like it'd break if a pod is dropped on it. Nespresso won't cover return because it's not "broken" and requires a video chat. I also tested the machine against an older one and this new one definitely does not pass the test, it's watery and does not give the same foamy consistency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2023
Hi. Thank you for your recent review. We are dismayed to learn your VertuoPlus machine did not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on February 15, 2023
Posted by: Robert
from Huntington beach ca
[This review was collected as part of a promotion.] so glad i got this… 2nd Machine i love the automatic open…
can’t wait for new machines and years to come
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So far - GREAT
on February 15, 2023
Posted by: Cathy
from Lake Forest, CA
[This review was collected as part of a promotion.] From the coffee, machines and customer service - Nespresso has never disappointed. I have been a 13 year happy customer! Thank you Nespresso, keep up the good work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My second Nespresso machine
on February 15, 2023
Posted by: BrianonDI
from SC
[This review was collected as part of a promotion.] We love our coffee now. This is our serving machine and it's great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on February 15, 2023
Posted by: Sylva
from California
I had the another machine
for 3 years I never had hot coffee
always was warm
made so much noise
The Nespresso Plus is Amazing machine.easy to use
for do many years I made my family and friends buy your machine
now after I got the Nespresso plus
I am advertising it to my family and friends again We all are coffee Lovers . My self I drink maybe 6 to 7 cups a day
thank you
for 3 years I never had hot coffee
always was warm
made so much noise
The Nespresso Plus is Amazing machine.easy to use
for do many years I made my family and friends buy your machine
now after I got the Nespresso plus
I am advertising it to my family and friends again We all are coffee Lovers . My self I drink maybe 6 to 7 cups a day
thank you
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on February 14, 2023
Posted by: Stacey
from Reno, NV
[This review was collected as part of a promotion.] Definitely worth upgrading from my old Nespresso to this one! Love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
There is no better coffee then Nespresso
on February 14, 2023
Posted by: Lenthecoffeesnob
from San Diego, CA
[This review was collected as part of a promotion.] I hace 2 machines and my friends and family has bought machines because of the great coffee it is, we are ALL coffee lovers. I love the feee merchandise I get.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA