Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,418 Reviews)
Rating breakdown 7,418 reviews
5 Stars
5,782
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
2
on July 20, 2023
Posted by: AzOh
from Ohio
I bought in December 2020 and have to had 4 replacements already. Otherwise, when it works the coffee is amazing!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Must-have espresso machine
on July 20, 2023
Posted by: ellamarie922
This is one appliance I could not live without! I absolutely LOVE this affordable espresso machine, and it doubles as a regular coffee brewer. It’s so versatile and affordable compared to the typical price of espresso machines. It makes the best lattes, 10/10 recommend!
Written by a customer while visiting influenster.com
Customer Rating
4
Love it!
on July 18, 2023
Posted by: Kate
from New Jersey
[This review was collected as part of a promotion.] I love this machine it is so easy to use and works so well. The only complaint is that it blinks red sometimes out of nowhere and I have to plug and unplug.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the new features
on July 18, 2023
Posted by: Colleen
from Rochester, NY
[This review was collected as part of a promotion.] Love Nespresso coffee, the thick creamy froth on top is my favorite. Have had a Nespresso machine for about 3 years, but I just ordered the new automatic pod release machine, and now I feel even more spoiled. Love these new-to-me features
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee & excellent product support
on July 17, 2023
Posted by: Kdr
from San Francisco, CA
I have been using my machine for 3+ years and I'm happy to say it still makes a consistently delicious cup of coffee. I had couple of issues with the machine (leaking and light stayed red) where I had to call for support. The customer service representatives were knowledgeable in quickly offered solutions.
Great tasting coffee and pleasant customer service experience !
Great tasting coffee and pleasant customer service experience !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!
on July 16, 2023
Posted by: Venym27
I’ve had this less than a year and it leaks water from the base. Took several calls before I had someone agree to repair it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Jess. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. our machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please do not hesitate to contact us if you have any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cafe style coffee: tasty and convenient!
on July 16, 2023
Posted by: Meg from DC
from Washington DC
[This review was collected as part of a promotion.] Waking up in the morning is no longer a chore--I look forward to my Nespresso coffee! The VertuoPlus Deluxe looks great in my kitchen, and I love the moveable water reservoir.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Why did I wait so long!?
on July 16, 2023
Posted by: Jessica_Fawn
from Milwaukee, WI
I’m so ecstatic with my purchase! I’ve been eyeing up a Nespresso for years. I had a hand me down (dare I say it) Kerig and it was ok. Found myself seeking out other forms of getting my coffee fix. Finally decided to take the leap and I could not be happier! In fact I shouldn’t have waited so long! The milk frother elevates the experience to the next level! Im jumping out of bed in the morning to see what creation I can make next! I’ll never visit another coffee shop again. What will I do with all the money I save haha
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA