Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
4
Vertuo plus deluxe
on April 26, 2022
Posted by: FABER
from Smithtown new york
I am fascinated with this machine, better than an espresso in a restaurant or even STARBUCKS itself... the only thing that I have not been able to do is pair it with the nexpresso app and that in the USA there is no option in Spanish to better interpret its recommendations.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Faber. We're happy to learn you are enjoying your VertuoPlus machine. However, we’re disappointed to learn that your machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please note that the VertuoPlus machine is not designed with Bluetooth capability. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465 and speak with a Spanish translator over the phone, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
LOVE!
on May 9, 2022
Posted by: Allie
from Atlanta, GA
I’ve been using this for my morning coffee for 4 months now and I love it! Truly look forward to my espresso! Only thing I would change is that it can be a bit loud. One of the best purchases I’ve made!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on May 23, 2022
Posted by: Meghanlb
from Colorado Springs co
I’ve had this machine about two weeks now and it was the best purchase I have made. In the end it saves me money because I do not feel the need to go buy coffee from a coffee shop. So delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on June 14, 2022
Posted by: Hank
from Louisville KY
Loved it so much I bought another one for my sister!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Game changer
on July 22, 2022
Posted by: Mike
from Miami
[This review was collected as part of a promotion.] About this a month ago, very simple and easy to use.
It looks great on the counter
It looks great on the counter
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi Mike. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple, Great Coffee
on July 27, 2022
Posted by: ataylor
from Saint Louis
[This review was collected as part of a promotion.] I bought the machine around a month ago, and I haven't had any issues with it. The machine is easy to use, and the coffee tastes great. Honestly, the coffee even looks good - definitely photo worthy.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classy Coly
on July 29, 2022
Posted by: jbeck
from Tennessee
[This review was collected as part of a promotion.] Just received my new VertuoPlus Coffee maker and I must say it's very attractive and I'm not embarrassed to leave this out on the calendar.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it so much!!
on July 30, 2022
Posted by: Vickyvsqz93
from Jurupa Valley, Ca
[This review was collected as part of a promotion.] I bought this after many months of consideration. I’ve bought Mr.coffee products and multiple keurig products and I don’t regret buying a nespresso one bit!! Best coffee maker purchase
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA