Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Makes an excellent coffee and espresso.
on November 29, 2019
Posted by: Maddy
from Natick
[This review was collected as part of a promotion.] We recently got this VertuoPlus Coffee Maker from Nespresso. Right off the bat, the look and design of this coffee maker is really nice. It adds nice look to our kitchen. It takes less than 30 seconds to heat up the water which is amazing. The water tank is also of a reasonable size, 40Oz. We love the fact that it has both espresso and coffee brewing options, so that every member of the family does not need to stick to one type and can drink whatever they want. It has automatic shutoff feature, so we do not have to worry about shutting it off. Because of its barcode reading technology, the coffee always testes great. It reads the bar code on the capsules and always makes exact same coffee accurately. It has settings for 5 different cup sizes. The cup base can be moved up and down based on the size of the cup that we are using to avoid spilling. We like the fact that it alerts us for descaling as well. Also, we have been using this coffee maker for a while now and have not noticed any dripping or leakage. So, out kitchen counter tops are finally looking clean. The waste basket can hold lot of used capsules, I think upto ten. So, we do not have to empty it very often. And these used capsules fall into the waste basket automatically after we are done with brewing either our coffee or espresso. Finally, we are loving it, we do not have any complaints so far. And yes, we already recommended this VertuoPlus Coffee Maker to our friends, family and colleagues.
Pros: Convenient, Makes Delicious Coffee, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Ability to make different coffee styles (e.g. espresso and coffee), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on September 5, 2021
Posted by: Ted01
from New York
Bought it for my mom and she's very happy with it. It's great purchase!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Thank you so much for replacing my machine!
on September 16, 2021
Posted by: Lorie
from Anaheim hills california
I bought this machine in 2017 I have loved it used it every single day without any problems and your service goes way beyond good it’s great love getting my coffee online with the coffee club and I just think you guys are great service and of course I would recommend it to all my friends which I have and they intern have bought the machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Yummy coffee
on October 7, 2021
Posted by: Fhend
from Cuyahoga Falls, OH
We bought this a month ago and LOVE the flavor and creaminess of the coffee. The only reason I didn’t give 5 stars is because the coffee is no where near hot enough. After adding my creamer to it, I have to put it in the microwave to warm back up. Wish there was a temperature control….
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Franca . The temperature of your VertuoLine capsules is controlled by the information programmed into the barcode of each blend. You may, however, pre-heat your mug of choice by running a cleaning cycle with your VertuoPlus machine. Instructions for this can be found on Nespresso.com/help, and you may contact us any time at 800-562-1465 with any additional questions. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on October 14, 2021
Posted by: Coffee Drinking Analyst
from Dallas
I just bought this 2 weeks ago. Asking myself why I waited so long to switch to Nespresso from the other coffee pods brand. Coffee has tasted so much better. Great cup of coffee in the morning and then I’m enjoying my
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Buy!
on October 29, 2021
Posted by: Mark
from Baltimore, Maryland
Great product! My team and I have been enjoying each cup of Nespresso! It takes coffee to the next level!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee and modern look!
on November 11, 2021
Posted by: Sammy
from Oregon
Love my nespresso! High quality coffee and looks great in my kitchen. Not very loud which is a PLUS!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi Sammy, thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your VertuoPlus machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Every cup is a treat
on November 11, 2021
Posted by: BPB49
from Boston
I look forward to my afternoon Nespresso as a treat, especially when working at home. The machine has worked perfectly. My local coffee shop brew is not even close. With relatively light use I expect it will last years before trouble. But I would buy another at the same price if it did break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B. , Customer Service, November 12, 2021
Hi BPB49, thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your VertuoPlus machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA