Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Amazing results
on March 19, 2025
Posted by: AllyR94
from Idaho
[This review was collected as part of a promotion.] I bought this as a gift for our new home and I use it every single day. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome
on April 20, 2025
Posted by: Whiteshoes
from Greenville, WI
Love this thing,great selections of coffee, brews an excellent cup of coffee and it's so simple.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Motor is done after a little less than 3 years
on May 11, 2025
Posted by: Ellen
Nice design and typical function. I bought this machine in 2022 (3 years ago) and use it about daily for up to 3 cups/day. Super disappointed that the MOTOR is now not functional. One would think that an expensive machine like this would last longer ... I am not sure if it is this one's manufacturing. I am think ing that it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Blake, Customer Service, May 12, 2025
Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, seven days a week for your convenience. We feel confident we can help resolve your machine issue with prompt and comprehensive troubleshooting assistance by phone. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Gray cup that hold pods broke after a year
on May 20, 2025
Posted by: Ami
I love my VertuoPlus. However, it broke after a year, just outside of the warranty period. Multiple reviews have shown the same issue: The gray cup inside that holds (and I assume spins) the pods popped out. After many attempts, I was able to screw it back in but it hasn't worked 100% right ever since. It brews espresso. However, it's loud and no longer ejects pods. Taste: 5 stars. Longevity: 2.5 stars.
Response from Nespresso USABy Logan M., Customer Service, May 21, 2025
Thank you for your review. We are sorry to hear that the VertuoPlus did not meet your expectations. We offer lifetime troubleshooting service, and both in or out of warranty replacement or repair if needed. Please call us at 800-562-1465, we’re available 24 hours a day and 7 days a week. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Reviewed
on June 19, 2025
Posted by: 1
from Md
[This review was collected as part of a promotion.] The machine works great. I like the free sample option and discount on the first order.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on September 1, 2025
Posted by: Arnz
from Mishawaka, Indiana
My daughter gave me this machine a year ago in August for my birthday and I had loved it because it had never failed me at all until this week - a little over a year only and it stopped drawing water from the reservoir. So disappointed. I have never any other kind of water except reverse osmosis water but a friend has suggested that i try to poke around the lines to see if something might have lodged in it - maybe I will - when I’m done recuperating from surgery. In the meantime - I am craving coffee.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Arnz. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful new machine
on September 6, 2025
Posted by: CoffeeSnob
from Seattle, WA
[This review was collected as part of a promotion.] I love Nespresso for my home so I decided to purchase one for the reception area of my spa. I love the white option because it's sleek and matches my studio colors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA