Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,258
4 Stars
432
3 Stars
118
2 Stars
124
1 Star
316
86%of customers recommend this product.
(
2,805 out of
3,265)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Brewing Bliss
on December 27, 2024
Posted by: Lori
from Austin TX
[This review was collected as part of a promotion.] One of my favorite impulse buys lol. It's a sip of luxury at home. I'm absolutely in love with the foam on top - which was actually a great selling point. The machine is sleek, and it fits comfortably on our counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Loved it until it stopped working
on January 15, 2025
Posted by: HowSad
from Chula Vista, CA
Loved it until it stopped working. Unfortunately, the issue happened just after the warranty expired. While the vertuo next worked, the coffee it made was amazing, creamy almost. Still, disappointed that it stopped working. Might have been a fluke as Nespresso's machine tech indicated they typically have a longer lifespan.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 17, 2025
Thank you for your review. We certainly understand your disappointment and we hope you know that we're always here to help. Please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many benefits to owning this machine!
on January 17, 2025
Posted by: Noey
from San Francisco, CA
[This review was collected as part of a promotion.] The coffee is above and beyond better than any home-brewed coffee I’ve ever had. The velvety quality of each drink makes it feel so much more lux to drink my coffee at home. I love trying new flavors too. I’ve nearly completely stopped buying coffee out!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never a let down
on February 1, 2025
Posted by: Marzen
from Los Angeles, CA
I’ve owned this machine since 2019 and have never been disappointed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Died 1.5 years after purchase
on February 9, 2025
Posted by: Josie
from Michigan
Product worked fine until it died 1.5 years in. Nespresso would not do anything except offer to sell me a new machine given that it was out of warranty. 1.5 years for a machine this price is outrageous.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on February 25, 2025
Posted by: Mb
from Ohio
The coffee is really good but this machine always has trouble
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too Loud, Not Hot Enough, Cups fall off
on March 7, 2025
Posted by: CinnaStix
from Tennessee
Title says it all. The machine is very noisy. The coffee is not hot enough, Cups fall off the cup holder, which I’ve owned the Evolou machine and the cups fall that one too. Nespresso please redevelop the cup holder.
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
Nespresso being a premium brand I would expect premium quality. Noise, Heat, Functionality!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, March 8, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy!!
on March 8, 2025
Posted by: Chris
from Los Angeles, CA
Purchased on 7/5/2024. Didn't last a year before breaking down. Cleaning and descaling did not help. Save your money and do not buy this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA