Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.5
(4,242 Reviews)
Rating breakdown 4,242 reviews
5 Stars
3,255
4 Stars
431
3 Stars
118
2 Stars
124
1 Star
314
86%of customers recommend this product.
(
2,805 out of
3,264)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Functional, beautiful and convenient!
on March 5, 2025
Posted by: dinha_6810
I replaced my VertuoNext with the VertuoPlus and could not be happier! I love the functional design. The automatic opening is a game changer, no more struggling with locking the machine head. Being able to change positions of the water tank is next level! Makes it easy to position exactly where you want it on the counter without sacrificing space. Best of all, it has the classic Nespresso quality, thick crema and beautiful espresso pull.
Written by a customer while visiting influenster.com
Customer Rating
4
Great while it lasted...
on March 9, 2025
Posted by: jesia2_3246
I loved the Nespresso Vertuo Next - until it died. It worked well, brewed a good cup of coffee, and was super easy to operate. I didn't like how hard it is to twist the top on to lock the pod in place, but that wasn't a big issue for me. The part that I knocked off a star for was that it went from operating just fine to not turning on at all - nothing happened. I had coffee one morning, the next, the light wouldn't come on and the machine no longer operated. Despite all troubleshooting, it appears to have died. The machine is expensive enough that I'd expect it to last for more than 2 years, so that's disappointing. Not sure if I'll be an exact replacement or shift to a new brand.
Written by a customer while visiting influenster.com
Customer Rating
4
Great espresso
on March 10, 2025
Posted by: Mike
from Arizona
With one exception, the Plus works perfectly. I have made all four cup sizes and cleaning was more than easy. I also own a Breville and the espresso is good on both. There is a difference between crema and foam but for me, it does not matter. (If it does, get the Original not the Virtuo (unless you want coffee)). The exception, and why I don't give 5 stars, is that I have never been able to connect to it wirelessly. That makes little practical difference but I believe the Plus is supposed to do this.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite coffee machine
on March 11, 2025
Posted by: lizat25_3851
My favorite coffee machine ever. Nespresso coffee is so strong. You have the option to brew a regular hot coffee and a condensed brew for iced coffee. I like the vertuo because it’s a larger brew vs the original.
Written by a customer while visiting influenster.com
Customer Rating
5
Great quality
on March 13, 2025
Posted by: Dima53
from Staten island ny
[This review was collected as part of a promotion.] I love my nespresso mashine. Excellent job. Great quality
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on March 14, 2025
Posted by: weezygirl
from MA
Purchased two in one month and the coffee is like warm
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, March 15, 2025
Thank you for your review. We are sorry to learn the Vertuo Next machine does not meet your expectations. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
However, we have Machine Experts who would be delighted to provide additional tips and assist you with troubleshooting. Your machine comes with a one-year of warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We are confident our Machine Experts will provide you with the best resolution. Please do not hesitate to contact us.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
However, we have Machine Experts who would be delighted to provide additional tips and assist you with troubleshooting. Your machine comes with a one-year of warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We are confident our Machine Experts will provide you with the best resolution. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my Nespresso
on March 14, 2025
Posted by: BG
from Norfolk, VA
[This review was collected as part of a promotion.] Great machine I’ve had an espresso before and I loved it. I for whatever reason got rid of it and I’m so glad that I have a new one. Great machine I’ve had a espresso before and I loved it. I for whatever reason got rid of it and I’m so glad that I have a new one.I wish the water reservoir was bigger
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
How to survive two kids under two
on March 15, 2025
Posted by: emilyd948_3828
Absolutely love my Nespresso and is a staple in my life! Coffee and espresso come out smooth and delicious every time and is the first thing I turn on in the morning before the kids wake up. Not the quietest machine out there but quiet enough to not wake anyone up. Wish it had a clean cycle button as cleaning it can be a bit confusing but love how sleek and clean it looks on my counter.
Written by a customer while visiting influenster.com