Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,419 Reviews)
Rating breakdown 7,419 reviews
5 Stars
5,783
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
Avoid this model!
on December 31, 2023
Posted by: Esme831
from Aromas, California
I had this machine replaced by Nespresso before I owned it for a year because it was malfunctioning. Shortly after my original machine was replaced the same thing happened to my sister in law. Now with the 2nd machine, it’s been a little over a year and it stopped working as well. This model is a lemon. Don’t buy it - save yourself money, time, and a headache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Thank you for your review, Esmeralda. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the ease
on December 31, 2023
Posted by: George123
from Colorado
[This review was collected as part of a promotion.] I’ve had espresso machines before and could never get the froth right. This machine is easy to use and the frother is so simple for my morning drink. Have recommended it to friends.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Numerous Issues
on December 31, 2023
Posted by: Dan
from Michigan
I have had numerous issues with this machine. Shortly after using it for 1 year, the brew button broke. Meaning the machine would no longer function. It is no longer within the one-year warranty and Nespresso would only offer me a 30% discount on a new machine. I have a Vertuo Machine at my office and have never had an issue with it in over 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review, Dan. We’re dismayed to learn of the multiple issues you’ve experienced with your Vertuo Next machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We’re pleased to see you were offered the 35% out of warranty discount towards the purchase of a new machine, when troubleshooting was unsuccessful. You may use the discount on another Vertuo Next machine, or one of the following models: Evoluo, Vertuo Plus, or Vertuo machine. When you’re ready to utilize the out of warranty discount you received, please call our toll-free number for assistance. We’re confident you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A bad Christmas gift
on December 31, 2023
Posted by: Mar22
from Elyria, Ohio
I received this as a Christmas gift too my surprise it doesn’t even work. I followed all the instructions and watched the videos still my machine won’t do a thing.m
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn that your new Vertuo Next machine isn’t working to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We recommend the first time use steps with hot tap water in the water tank to remove any air bubble trapped in the water line which can prevent flow. We recommend reaching out to us to speak with a machine expert to create your account, register your machine, and troubleshoot to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Rich creamy coffee I look forward to every morning
on December 31, 2023
Posted by: Grumpaw
from Seattle
Best coffee I’ve ever tasted, but I have to use a 7.7 and a smaller pod to make a mug of coffee. Love the machine, super easy to use but would like to be able to fill a travel mug with a single pod. But that’s a different machine that I don’t know about. It’s excellent for what it’s made for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Totally In Love
on December 30, 2023
Posted by: emilychristina
Incredible machine, super easy to use & so much better tasting than keurig. If you’ve been on the fence about switching, take this as your sign to. I’ve wanted a nespresso for years and finally decided to snatch one up. Best decision I’ve ever made.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fine
on December 30, 2023
Posted by: Ken
from Lighthouse Pt, Fl
[This review was collected as part of a promotion.] Love the coffee but find the water reservoir to be inconvenient
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee machine on the market
on December 30, 2023
Posted by: snubbulll
LOVE my nespresso machine, I stopped drinking coffee outside altogether because you can’t really control its intensity, caffeination levels , sugar and milk levels etc. Nespresso always has deals around major holidays that are really good for their value + their new subscription service really makes this machine worth it!
Written by a customer while visiting influenster.com
