Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,419 Reviews)
Rating breakdown 7,419 reviews
5 Stars
5,783
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
1
DO NOT BUY
on January 11, 2024
Posted by: Brit18
from California
I do NOT recommend this machine. It has caused me SO much frustration. It works fine for a couple of months maximum, and then it will flash the orange light as if it needs cleaning every single time you try to brew a pod, and won’t brew even if I do run the cleaning cycle daily. I’ve already had one machine replaced, and the second one did the exact same thing. I really look forward to my espresso in the morning and it’s such a frustrating way to start my day spending 20 min just trying to get it to make a cup. The espresso itself is delicious! But it’s not worth the headache in the morning and having to skip coffee at home all together a lot of days. I know it’s not just my machine, as you can find Reddit threads full of people with the exact same complaints. Nespresso, do better!! This machine and pods are way too expensive to have to deal with this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 13, 2024
Thanks for your review, Brit. We’re dismayed to learn that your Vertuo Next machine gives you a descaling alert every couple of months and works intermittently. We recommend calling our toll-free number 800-562-1465 to troubleshoot your machine with one of our machine experts. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options available via our Assistance Service Program to either repair your machine for $65.00, which includes a 6-month repair warranty, or a 35% out of warranty discount towards the purchase of one of these machine models: Vertuo, Evoluo, Vertuo Next, or VertuoPlus. We look forward to assisting you soon at the time of your call. We’re confident you’ll be back to enjoying your favorite Vertuo blends soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ideal even for the most demanding
on January 9, 2024
Posted by: vanessao174
VertuoPlus offers the perfect combination of style and convenience for a unique coffee experience at home. Ideal for lovers of real coffee but also for those who like a cappuccino, therefore versatile.
Written by a customer while visiting influenster.com
Customer Rating
5
Love this machine!
on January 9, 2024
Posted by: Whoistaylorhamm
from New York
[This review was collected as part of a promotion.] I am thrilled I made the switch to Nespresso! The coffee is SO much better than anything else I've tried machine wise and the machine was so easy to set up and use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THIS SYSTEM IS THE BEST THING EVER
on January 9, 2024
Posted by: Nick2061
from Boston
[This review was collected as part of a promotion.] I purchased this as a Christmas gift for my girlfriend, and now I find myself using it more than her! The best coffee I’ve ever tasted and the options are endless. I am a very busy person and to have my morning cup of Joe at the ease of pressing a button has already made this new year great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine!
on January 9, 2024
Posted by: Em14
from Houston Tx
[This review was collected as part of a promotion.] Really beautiful machine! It’s easy to use and makes great coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than a Keurig
on January 8, 2024
Posted by: Nikster
from Dallas, TX
[This review was collected as part of a promotion.] I received my Nespresso for Christmas, and I couldn’t be more satisfied! The pod choices are wonderful and multi-dimensional. I can choose to have a smoothe or a bold cup each morning. The machine is completely intuitive and so simple to use. I’ll be a Nespresso consumer for a very long time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get it together Nespresso
on January 8, 2024
Posted by: Customer2024
from Los Angeles, CA
The machine lasted me a year and 2 months. Conveniently when the year warranty finished. Before warranty ran out it was working ok. Had to “troubleshoot” often to make sure it worked By that they meant unplugging and replugging. Save yourself the hassle. Don’t use this one. Nespresso didn’t care one bit their machine sucked. Purchased Oct 2022 and fully stopped working Jan 2024
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working after your warranty ended. We’re delighted you reached out to us and were assisted by one of our machine experts who replaced your Vertuo Next machine. Should you have any issues with your replacement machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465, or via live chat from the Nespresso website, when you select “Need Help?” popup, and select “Machine Assistance,” to chat with a machine expert. You’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent brew, but design shortcomings
on January 8, 2024
Posted by: Chapps
from Los Angeles, CA
I struggled with how many stars to give this machine - 4 or 5 - because of the placement of the water tank. First off, it’s more solid than other models, and it brews a hotter cup than my old Nespresso machine did. And, of course, it can brew the large mug-sized pods, which is a huge plus for me.
The downside is the tank in the back. I know this model is designed to be slim, but there’s a real inconvenience in the take behind the machine. I miss a side-fill tank, to be honest. With a rear-fill tank, you have to pull the machine out every time, just to take off and replace the tank. I’m also not a fan of the top of the water tank, which can easily fall into the tank by accident. Why have they given up a hinged top? That was a good design idea, and having this loose bit of crescent-shaped plastic is very poor design.
Because of the rear-fill tank, there’s nowhere to put the long cord, and it winds up akimbo and ugly looking. Why can’t companies come up with ways to neatly store the cord? With that sticking out the back, and the cup rest sticking out of the front, the machine is *very* deep - you’ll need 19” of depth. If I had known this, I would have opted for another model. Still, I love the giant pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA