Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,419 Reviews)
Rating breakdown 7,419 reviews
5 Stars
5,783
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Great tasting coffee!
on January 13, 2024
Posted by: robgiacchi
from Oregon
[This review was collected as part of a promotion.] I have had my Nespresso Vertuo Next for just about a month now. I think the taste of the coffee is wonderful. I have been trying many flavors to find a favorite and discovered I enjoy the versatility of having multiple flavor options. I also really like the versatility in size for this machine. The 18 oz is great to split between two people. The only thing, and this is a common thing among all coffee machines, is how to keep it warm once brewed without re-heating and ruining the flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great first coffee machine buy!
on January 12, 2024
Posted by: Nav
from Elmhurst, NY
[This review was collected as part of a promotion.] I bought this a month ago for my partner as a christmas gift, it makes everything easier - and it's fun to explore the new flavors. No issues with the machine so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple indulgence
on January 12, 2024
Posted by: TStegner
from Ohio
Extremely simple to set up and use while producing a high quality result. Have used for the last year and still call it my new toy, love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaky
on January 11, 2024
Posted by: tesser12
Makes good coffee but not reliable. This is my second machine (first one was replaced after 2 months) and it was constantly leaking, needing to be cleaned and/or descaled before every use, and overall a poor experience. I ended up using it until it broke, but for the price, I think it should last more than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on January 11, 2024
Posted by: EE1903
from Los Angeles CA
It shouldn't be a coincidence that so many 1 star reviews popped-up for this unreliable model. When I heard the offer for 35% discount for a new one I kind of feel relief thinking to buy a new version but after I read all these reviews it sounds like a trap to force you to purchase every other year. I am not happy with this. I lost my trust to the brand will go with better one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and sleek design
on January 11, 2024
Posted by: Amira
[This review was collected as part of a promotion.] I love my Nespresso! Its sleek design looks great in the kitchen. It’s easy to use and works quickly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on January 11, 2024
Posted by: Dani27
from Saugerties ny
[This review was collected as part of a promotion.] I bought this a month ago and am so happy with the results. It is so easy to use and makes perfect cup of coffee Everytime
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best machine
on January 11, 2024
Posted by: rkay
from Austin, TX
[This review was collected as part of a promotion.] I bought this machine a few weeks ago and ran into so many problems with it- it made great coffee but was a hassle to get it to work properly. I'm exchanging it for the Vertuo Plus and I'm hoping that I have a better experience with that one :)
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA