Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Average customer rating
4.6
(7,419 Reviews)
Rating breakdown 7,419 reviews
5 Stars
5,783
4 Stars
873
3 Stars
254
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,274 out of
3,792)
Customer Reviews for Nespresso - VertuoPlus Deluxe Black by Breville - Piano Black
Customer Rating
5
Best, most creamy coffee!
on January 26, 2024
Posted by: Linda
from Tallahassee FL
[This review was collected as part of a promotion.] So happy we invested in this machine! Far superior than Keurig
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 26, 2024
Posted by: a_tishi
We absolutely love our vertuo machine. It's the best investment we've made as far as the coffee machines go. We had ninja one before but loved this machine's sleek design.
Written by a customer while visiting influenster.com
Customer Rating
5
Best home product I own
on January 25, 2024
Posted by: AngelinaB
The nespresso quite literally changed my life. That sounds so dramatic but I used to go to Starbucks every single day because I “thought” nothing compared. I bought the nespresso and instantly I knew it was a game changer. You can make “Starbucks quality” at home and much better!! I love all the pod flavors but I typically go for a double espresso shot. I use the Nespresso milk Frother and get a perfect latte everytime. I love this kitchen product so much!
Written by a customer while visiting influenster.com
Customer Rating
5
Works like a charm
on January 25, 2024
Posted by: T M
from Alexandria, VA
[This review was collected as part of a promotion.] Our machine makes minimum 4 coffees per day in our house and it works like a charm. The amount of money we have saved for store quality drinks is adding up extremely quick and has likely paid for itself many times over in under a month.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
1 Year Machine
on January 24, 2024
Posted by: Molly Mocha
from Los Angeles
It’s a wonderful machine but does not last more than a year. Our first one completely stopped brewing and thankfully because it was under warranty, we were able to receive a free replacement.
This time I ensured to maintain it as recommended by doing weekly rinse cycles and every 3 months conduct a descale cycle. Alas this also did not last longer than a year.
While they did offer 30% off any virtuo purchase of a new machine, it makes me pause to question if this is something I will have to deal with every year.
I am truly a fan of the product and quality of the coffee, it’s just unfortunate that their machines don’t last longer than a year. Maybe some of the other models do, just not this one. I wouldn’t recommend purchasing this model and you may have better luck with a model that has higher ratings.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
Thank you for your review, Molly. We certainly understand your frustration and hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love My New VertuoPlus
on January 24, 2024
Posted by: LoriB
from Snohomish, Washington
[This review was collected as part of a promotion.] I've had two Original Machines for Years (Both for Home and Office) and loved them. I tried the Vertuo Machine and loved it so much I bought two! The Coffee is the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on January 24, 2024
Posted by: Caffeine Starved
from Seattle
Garbage. We're on our 3rd in 12 months. Avoid Avoid Avoid.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
Thank you for your review. We certainly understand your frustration and hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the ease of use and quality of experience!
on January 24, 2024
Posted by: em_Seattle
from Seattle, WA
[This review was collected as part of a promotion.] I bought the Next for my wife, and it made great coffee. But, she wanted the convenience of the Plus. We are thrilled with this purchase, our experience thus far, and the quality of the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA